Business Solutions Lead

MAIN PURPOSE

To lead business solutions strategy, application management, digital transformation initiatives by aligning business requirements with IT capabilities, ensuring enterprise systems deliver operational efficiency, business value and sustainable growth.

KEY RESPONSIBILITIES

• Business Solution Management: Lead the design, implementation and enhancement of business application and enterprise solutions.

• Business Process Improvement: Analyze business processes, identify improvement opportunities and drive process optimization through technology.

• Application & ERP Management: Oversee SAP, POS, WMS and other business application to ensure system performance and reliability.

• Project & Vendor Management: Lead application-related project, manage project timeline, budgets, vendors and implementation quality.

• Business Stakeholder Management: Work closely with business departments an regional/global IT teams to translate business need into IT solution.

• Digital Transformation: Drive automation, system integration and digital initiatives to improve business productivity and scalability.

• IT Governance & Compliance: Ensure application solution comply with IT policies, security standard, data governance and internal controls.

REQUIREMENTS

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Business, Engineering, or a related field.
• Typically 5 to 8 years of experience in application management, business analysis, systems implementation, technology consulting, or IT project management.
• Experience managing customer-facing or commerce-related applications, such as retail, CRM, loyalty, e-commerce, marketplace, customer data, or digital platforms.
• Industry experience in retail, consumer goods, beauty, fashion, luxury, FMCG, or another omnichannel environment is preferred.
• Proven experience delivering system implementations, major enhancements, integrations, or platform upgrades.
• Good understanding of customer and retail processes, including customer engagement, sales transactions, promotions, loyalty, order capture, payments, returns, and customer service.
• Working knowledge of ERP integration, APIs, middleware, master data, transactional data, and interface monitoring.
• Strong business analysis skills, including requirements gathering, process mapping, functional documentation, testing, and user acceptance.
• Strong project management skills, including planning, risk management, vendor coordination, cutover, and post-go-live support.
• Ability to prepare business cases, solution options, cost-benefit analyses, and management presentations.
• Strong stakeholder management and communication skills, with the ability to work across business and technology teams.
• Analytical, structured, and proactive, with a practical approach to problem solving.
• Good command of written and spoken English.
• Relevant certifications in project management, Agile, Scrum, IT service management, or business analysis are an advantage.

REQUIRED COMPETENCIES

• Business and strategic thinking
• Enterprise application architecture
• Project and budget management
• Business process analysis
• Stakeholder management and communication
• Problem-solving and decision-making
• Leadership and team development
• Change management