Claims Manager

Client Solutions Claims – Claims Department

Job Scope:

• Serve as a key contact for corporate clients throughout the claims process.
• Provide professional advice on policy coverage, claims procedures, and settlement progress.
• Coordinate with insurers, loss adjusters, legal advisors, and other specialists to resolve complex claims.
• Manage high-value claims discussions and provide timely updates and insights to clients and management.
• Enhance claims service processes to improve client satisfaction and service quality.

Qualifications Required:

• Bachelor's degree in Insurance, Statistics, Risk Management, Law, Business Administration, or a related field.
• 5–10 years of experience in Property & Casualty claims or a related insurance role.
• Strong knowledge of insurance policy coverage, wording, and claims procedures.
• Excellent communication, negotiation, analytical, and problem-solving skills.
• Customer-focused with the ability to manage complex claims and stakeholder relationships.
• Good command of written and spoken English.
• Proficient in Microsoft Office; experience with claims management systems is an advantage.