Client Development Manager

Job Summary:

The Client Development Manager is responsible for building and nurturing long-term relationships with VVIP clients of Siam Piwat. This role focuses on delivering exceptional personalized experiences, driving engagement, and strengthening loyalty among High-Net-Worth Individuals (HNWI) and influential personalities in Thailand. The ideal candidate is highly social, impeccably groomed, and possesses strong connections within elite circles.

DUTIES AND RESPONSIBILITIES:

Client Relationship Management

• Develop and maintain strong, trust-based relationships with VVIP clients, ensuring personalized attention and service excellence.
• Act as the primary point of contact for VVIP clients, addressing their needs and preferences proactively.

Client Engagement & Experience

• Design and implement bespoke engagement strategies to enhance client satisfaction and loyalty.
• Organize exclusive events, experiences, and collaborations tailored to VVIP clients’ interests and lifestyles.

Networking & Brand Representation

• Leverage personal and professional networks to connect with HNWI and influential figures, expanding the client base.
• Represent Siam Piwat at high-profile events, maintaining a polished and professional image aligned with luxury standards.

Business Development

• Identify opportunities to deepen client relationships and drive incremental revenue through personalized offers and programs.
• Collaborate with internal teams to create innovative campaigns targeting VVIP segments.

Market Intelligence

• Stay informed about luxury trends, client preferences, and competitor activities to anticipate client needs.
• Provide insights and recommendations to enhance Siam Piwat’s positioning among elite clientele.

Operational Excellence

• Maintain accurate client profiles and engagement records in CRM systems.
• Ensure confidentiality and discretion in all client interactions.

QUALIFICATIONS:

Education and Experience:

· Bachelor’s degree or Master’s degree in Business management, International Business, Marketing or related fields.

· Minimum 10 years of experience in partnership management, brand activation or community management, preferably within luxury retail or shopping mall environments.

· Prior exposure to luxury brands, lifestyle services, customer relationship management, or membership-driven businesses strongly preferred.

· Proven track record in leading cross-functional projects and delivering results in fast-paced environments.

Required Skills/Abilities:

Knowledge & Technical Competencies

· Strong understanding of luxury retail, customer behavior, and brand positioning

· Experience in partnership development, event planning, and brand activation

· Proficiency in CRM tools, customer engagement platforms, and data analysis

· Knowledge of market trends, competitor landscape, and marketing best practices

Attributes & Soft Skills:

· Strategic thinking with a creative and results-driven approach

· Excellent communication, negotiation, and relationship management skills, both in English and Thai

· Excellent grooming and presentation aligned with luxury standards.

· High emotional intelligence and interpersonal skills for engaging with luxury clients and partners

· Leadership ability with strong teamwork and collaboration mindset

· Ability to work in a fast-paced, high-touch environment with attention to detail, and customer-centric attitude

· Well-rounded and has sense of trends and engaging with new people

· Strong social skills and ability to build rapport with HNWI and celebrities.

· Established network within Thailand’s elite circles.