Client Services Officer Payroll & HR Services

Ensuring excellence services for the Payroll and HR Services providing to the client compliance with Thai Labour Laws, and alignment with client-specific requirements. This role involves close coordination with internal teams and external clients to deliver accurate, timely, and professional support.

Salary: THB 25,000 – THB 35,000 per month

Responsibilities:

• Delivery of the Payroll and HR Services to clients, including statutory compliance and reporting.
• Ensure all The Payroll and HR Services comply with Thai Labor Laws, Thai tax regulations, social security requirements and other tasks that are related.
• Maintain and manage client employee data, ensuring accuracy and confidentiality.
• Act as a key point of contact for clients regarding The Payroll and HR Services matters.
• Identify opportunities to upsell relevant services and solutions that align with client needs, contributing to revenue growth and client satisfaction.
• Coordinate with the internal teams and the clients to ensure smooth service delivery and resolve client inquiries.
• Prepare and review payroll-related reports, government submission documents, and other required documentation.
• Support internal and external audits related to the Payroll and HR Services.
• Contribute to process improvements and service enhancements across payroll and HR functions.

Qualifications:

• Bachelor's degree or higher in, Human Resources, Business Administration, or a related field.
• At least 2 years of experiences in HR and Payroll processing, especially in client services or outsourcing, is preferred.
• Strong knowledge of Thai labor laws, tax regulations, and social security.
• Good command of Thai and English in listening, speaking, reading, and writing.
• Experience or aptitude in consultative selling, with the ability to identify client needs and recommend additional services that add value.
• Proficient in payroll software and Microsoft Office.
• High attention to detail and ability to maintain confidentiality.
• Strong communication and interpersonal skills.
• Pleasant personality and high level of integrity and professionalism.