Clinic Channel Development Specialist & Project Coordinator

About Global Angle

Global Angle Pte. Ltd. (GA) is a rapidly growing market research and strategy consultancy that connects global brands with on-the-ground expertise across the world. GA provides companies with the insights and advisory frameworks they need to navigate complex markets, make informed decisions, and build lasting brand equity. Through our Employer of Record (EOR) program, GA enables world-class brands to access specialized research talent while ensuring full compliance with local employment regulations.

About the research Project

Through GA's EOR program, we are looking for a hands-on professional to acquire aesthetic clinic partners in Thailand and support the development of a new customer acquisition and CRM model connecting aesthetic clinics with client's department store counters.

This role will be responsible for approaching potential clinic partners, coordinating partnership discussions, and executing a three-month proof of concept (PoC).

Key Responsibilities

A. Clinic Partner Acquisition

• Approach prospective dermatology and aesthetic clinics using an existing target list
• Build relationships with clinic owners, doctors, management teams, and other key decision-makers
• Work with client to develop and refine the clinic collaboration model
• Introduce client and present the proposed collaboration model to prospective clinic partners
• Arrange and conduct meetings with potential partners
• Coordinate partnership terms, implementation details, and next steps
• Track outreach activities, partnership discussions, and overall progress
• Provide regular progress updates and reports to the client

B. PoC Execution and Coordination

• Support the development of a customer journey connecting aesthetic clinics with the client department store counters
• Coordinate communication among clinic partners, client's counter teams, and internal stakeholders
• Establish an operational flow covering customer referral, counter visits, skin analysis, product consultation, purchase, and follow-up
• Manage the day-to-day execution of the PoC
• Support participating clinics and counter teams during implementation
• Identify operational issues and recommend practical improvements

C. Customer Management and CRM Operations

• Manage customer information and referral progress provided by clinic partners
• Design pre-visit and post-visit customer communications using LINE or other relevant tools
• Track customer visits, skin analysis, purchases, and repeat visits
• Facilitate appropriate information sharing between clinic partners and client's department store counters
• Execute, review, and improve CRM activities based on PoC results

Required Qualifications, Experience & Skills

1. Professional experience in one or more of the following industries: Aesthetic medicine or aesthetic clinics, cosmetics or skincare, Pharmaceuticals or Medical devices
2. Practical knowledge of Thailand's aesthetic clinic market and business practices
3. Experience in sales, business development, account management, store operations, or customer service
4. Experience introducing or selling cosmetics and skincare products through clinic channels
5. Experience coordinating multiple internal and external stakeholders to implement business initiatives
6. Experience launching a new business, developing a new sales channel, or managing a PoC
7. Strong hands-on execution skills, including the ability to contact, visit, present to, coordinate with, and follow up with prospective partners
8. Basic ability to manage sales progress, customer information, and KPIs
9. Experience using LINE Official Account, LINE CRM, or other customer management tools
10. Native or professional-level Thai communication skills, with the ability to communicate effectively with doctors and clinic management
11. Basic business communication skills in English
12. Willingness and availability to visit clinics and client's department store counters in Bangkok