Country Manager (Data Center Services)

The Country Manager – Data Center Services is responsible for the overall leadership, operational performance, and commercial success of the company's data center services business within the assigned country. This role owns delivery outcomes across Testing and Commissioning (TC/Cx) and/or Critical Facilities Operations and Maintenance (O&M), leading multi-disciplinary engineering and operations teams across multiple sites and customer accounts. The successful candidate will combine strong technical credibility in electrical, mechanical, and HVAC systems with proven people leadership, client relationship management, and business development capability, ensuring safe, reliable, and high-quality service delivery to hyperscale and enterprise data center customers.

Key Responsibilities

Leadership & People Management

• Lead, mentor, and develop engineering and operations teams across multiple sites, fostering a culture of safety, accountability, and continuous improvement.
• Own staff development and performance management, including recruitment, training, succession planning, and career progression for direct reports and site teams.
• Set clear performance expectations and KPIs for teams, holding managers and technicians accountable for delivery outcomes.
• Build a high-performing leadership bench capable of supporting business growth across the country/region.

Operational & Technical Oversight

• Provide senior oversight of Testing and Commissioning (TC/Cx) activities and/or Critical Facilities Operations and Maintenance (O&M) programs across electrical, mechanical, and HVAC systems.
• Ensure critical facilities are operated and maintained in accordance with industry best practices, manufacturer requirements, and customer-specific operating procedures (MOPs, SOPs, EOPs).
• Drive consistent application of health, safety, and environmental (HSE) standards across all sites, with zero-harm as a core operating principle.
• Review and approve technical method statements, risk assessments, and commissioning plans for critical infrastructure projects.
• Oversee incident response, root cause analysis, and corrective/preventive action programs to minimize downtime risk.

Business & Account Management

• Manage multiple projects, sites, and customer accounts simultaneously, ensuring delivery against contractual SLAs, budgets, and timelines.
• Serve as the senior point of contact for key clients, including international data center operators, hyperscalers, and specialist service providers, maintaining strong, trust-based relationships.
• Own the country P&L, including budgeting, cost control, resource planning, and margin performance.
• Identify and support growth opportunities, including account expansion, new service lines, and business development in partnership with sales and commercial leadership.
• Ensure contractual, regulatory, and compliance obligations are met across all country operations.

Reporting & Stakeholder Engagement

• Provide regular operational, financial, and workforce reporting to regional/global leadership.
• Represent the company in client business reviews, audits, and escalations, ensuring timely and professional resolution of issues.
• Collaborate cross-functionally with regional operations, HR, finance, and quality/safety teams to align country performance with broader business objectives.

Qualifications & Experience

• Bachelor's degree in Electrical Engineering, Mechanical Engineering (with an HVAC focus), or a closely related engineering discipline.
• Minimum 7 to 15+ years of experience in Testing and Commissioning (TC/Cx); or Critical Facilities Operations and Maintenance (O&M).
• Proven leadership experience, including direct responsibility for engineering or operations teams, staff development, performance management, and delivery outcomes.
• Demonstrated experience managing multiple projects, sites, or customer accounts concurrently.
• Experience working with international data center operators, hyperscalers, or specialist service providers.
• Strong working knowledge of critical facility systems, including UPS, generators, switchgear, chillers, CRAC/CRAH units, and building management systems (BMS).
• Strong commercial acumen with P&L ownership and budget management experience.
• Excellent leadership, coaching, and team-building skills across geographically dispersed teams.
• Outstanding stakeholder management and executive communication skills, with the ability to engage confidently with senior client and internal leadership.
• Strong analytical and problem-solving skills, with a data-driven approach to operational performance.
• High personal commitment to safety leadership and regulatory compliance.
• Ability to travel across country/region as required to support sites, clients, and teams.

If interested, please submit your application to [Confidential Information] with your expected salary and resume.

We regret that only short-listed candidates will be contacted shortly. By submitting your application or resume, you agree to the collection, use, retention, and sharing of your personal information with potential employers for their assessment.

JDA WMS Pte Ltd | EA Personnel: Pham Thi Tuyet Mai

EA License No: 23S1595 | EA Registration No: R25127838