Job Description

Build a healthier and more sustainable future for everyone.

About the Role

Responsible for improving the productivity of the organization's employees, assesses company-wide developmental needs to drive training initiatives and identifies and arranges suitable training solutions for Call Center staff and agency, creatively designs and implements effective methods to educate, enhance performance and recognize performance, including trains and coaches managers, supervisors and others involved in employee development efforts

Identify training needs, design training roadmap, deliver functional skill and service mindset training program for both new hire and existing staff, including monitoring and evaluation, continuous improvements and create learning tools in order to verify CSR's knowledge and service skill

Assist in designing the methodology in key and high potentials assessment, develop and deliver academy program and/or coaching session for high potentials development as well as provide feedback regarding employees readiness to take on higher roles, their strengths and areas for development

Conceptualizing innovative and flexible methods to address the developmental and capacity building needs identified, including identification of external training programs and conferences, the design and delivery of in-house training sessions, enrollment in online learning programs, mentoring, self-learning, and other methods as appropriate and to encourage CSRs to learn by themselves

Support Call Center Management team and HR in recruitment and selection process such as advice and select appropriate candidate, assessment tools and take part in interview process
Responsible for other relating tasks as assigned to align with business policy and build long term business growth
Explore opportunity to improve workflow and build healthy environment Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
In accordance with recruitment policy and hiring standard of AIA (Thailand) Company Limited, after completing the selection process, you are required for criminal background check before joining the company. Your criminal record information will be retained according to the PDPA policy of the company. As per attached link