Customer Experience QA Analyst

Company Description AJETHAI CO., LTD. is a Thailand-based manufacturer of beverage products under the BIG COLA, BIG MINI, CEILO, FRATTO, BIG TEA, VIDA, VOLT, SPORADE, BIO brand. The company is part of AJEGROUP, a Peruvian beverage manufacturer and distributor operating in more than 22 countries across Latin America and Asia, Africa, including Mexico, Costa Rica, Venezuela, Vietnam, and Thailand. Established in 2006, AJETHAI oversees three subsidiaries: AJETHAI for finished product manufacturing, and plastic packaging, and Kola Real Trading and Ventas Trading for sales and distribution. The first production plant is located in Amatanakorn, Chon Buri, with plans to expand to additional regions in Northeast, South, and Upper-Central Thailand. Candidates joining AJETHAI will be part of a growing, international organization with opportunities to support regional expansion and high-quality beverage production.
Role Description The Customer Experience QA Analyst is a full-time, on-site role based in Chon Buri, Thailand. The person in this role will evaluate customer interactions and service processes to ensure they meet established quality standards and deliver consistent, positive experiences. Daily responsibilities include reviewing customer communication records, creating and executing QA checklists, documenting findings, and recommending improvements to workflows, scripts, and service policies. The analyst will collaborate closely with customer service, operations, and quality teams to identify trends, root causes of issues, and opportunities to enhance customer satisfaction. This role also involves preparing regular reports, maintaining QA documentation, and supporting training initiatives to align teams with customer experience goals.
Qualifications
- B. Sc. , B. En. in Food Sceince, Food Technology, Food Engineer, Chemistry, Microbiology, Biochemistry, or B. A., Communication or related field.
- 1-3 years of work experince in QA/QC will be advantage.
- 1-3 year in custormer service or communication.
- Candidates should possess strong Analytical Skills to interpret data, identify patterns in customer feedback, and provide actionable insights.

• Candidates should possess Quality Assurance and Quality Control skills to design, implement, and monitor standards that improve customer experience consistency.
• Candidates should possess Manual Testing and Test Cases skills to create, execute, and refine test scenarios for customer service processes and systems.
• Relevant experience in customer support, contact center operations, or service quality monitoring is beneficial.
• Strong communication skills in English and Thai, with the ability to present findings clearly to cross-functional teams.
• Attention to detail, organized work habits, and the ability to manage multiple reviews and reports within set timelines.
• Comfort working on-site in a manufacturing environment and collaborating with diverse teams across operations and commercial areas.
• A bachelor's degree in Business, Quality Management, Industrial Engineering, or a related field is preferred.