Customer Relations (Team Leader)

• Lead, supervise, and motivate the Customer Relations team to achieve service standards and team objectives.
• Provide guidance, coaching, and on-the-job training to team members to improve customer service skills and performance.
• Welcome, assist, and provide personalized services to VIP, local, and international customers.
• Build and maintain strong relationships with customers to enhance customer satisfaction, loyalty, and overall experience.
• Handle customer inquiries, requests, feedback, and complaints professionally and effectively.
• Resolve customer issues and coordinate with relevant departments to ensure timely and appropriate solutions.
• Monitor daily Customer Relations operations and ensure smooth service delivery in accordance with company standards.
• Support the team in providing information regarding products, services, facilities, promotions, events, and store activities.
• Perform other duties as assigned by management.

Qualification

• Bachelor's degree in Business Administration, Hospitality, Tourism, Marketing, Communication Arts, or related fields.
• 2–5 years of experience in Customer Relations, Customer Service, Guest Relations, Hospitality, Retail, or related fields.
• Previous experience in a Team Leader or supervisory role is preferred.
• Experience in handling VIP customers and international customers will be an advantage.
• Strong communication, interpersonal, and problem-solving skills.
• Good leadership and team management skills.
• Service-minded, positive attitude, and able to work well under pressure.
• Good command of Thai and English; additional languages are an advantage.
• Able to work on a shift basis, weekends, and public holidays as required.

Location: Emdistrict (BTS Phrom Phong)