Customer Service Advisor

Job Title:

Customer Service Advisor (Multiple Projects)

Employment Type

• :
  Full-Time | Permanent Ro
• leWork Environment: 24/7 Rotational Shifts (including weekends and public holiday
• s)Mobile Policy: Mobile phones are not allowed on the work premises during working hou

rs
Projects Handl

ed:
As a Customer Service Advisor, you may be assigned to any of the following ongoing projects based on business needs and your skill

1. set:
   Travel – Handling bookings, itinerary changes, cancellations, and customer queries related to travel arrangem
2. ents.Accommodation – Supporting users with hotel bookings, reservation modifications, refunds, and general stay-related assist
3. ance.Electronic Order Support – Addressing issues related to online electronic purchases, order tracking, delivery concerns, and ret
4. urns.Electronic Sales – Providing product information, assisting with online purchases, and resolving post-sales concerns related to electronic i

tems.
Role Ove

rview:
As a Customer Service Advisor, you will be the first point of contact for customers across the above domains. Your primary goal is to provide professional, empathetic, and accurate support to ensure a seamless customer expe

rience.
Key Responsib

• ilities:
  Respond promptly and professionally to customer inquiries via phone, email,
• or chat.Resolve customer concerns with clarity, patience, and o
• wnership.Tailor responses based on the specific project (Travel, Accommodation, Electronic Order Support, or Electroni
• c Sales).Coordinate with internal departments and third-party partners to resolve comple
• x issues.Document all interactions accurately in th
• e system.Support peers and contribute to a collaborative team env
• ironment.Participate in any assigned ad hoc projects or training ini

tiatives.
Quali

• fications:
  Bachelor's degree in any
• discipline.Proficient in both Thai and English (B1 level
• or above).Minimum 1 year of customer service experience preferred; fresh graduates a
• re welcome.Familiarity with Microsoft Office tools (Word, Excel, P
• owerPoint).Flexibility to work rotating shifts (24/7 environment), including weekends and publi

c holidays.
Desired

• Attributes:
  Passionate about delivering g
• reat service.Strong communication and problem-so
• lving skills.Ability to remain calm under pressure and multitask
• efficiently.Willingness to learn and adapt to various projects a