Customer Service Agent

UNIQLO (Thailand) Co., Ltd. is now looking for the person who is interested in Customer Service Agent. For more information, please find the details below.

Responsibilities:

• Respond to customer inquiries via phone, email, chat, social media, or contact forms.
• Provide accurate information about products, services, policies, and promotions.
• Handle order-related inquiries, including order status, payment, delivery, returns, and exchanges.
• Investigate customer complaints and identify root causes.
• Provide appropriate solutions within company policies.
• Escalate complex or sensitive cases to supervisors or relevant departments when necessary.
• Deliver professional, empathetic, and customer-focused service.
• Build customer trust and satisfaction through effective communication.
• Support service recovery activities for dissatisfied customers.
• Coordinate with Operations, Logistics, Stores, IT, Finance, Merchandising, and other departments to resolve customer issues.
• Follow up on pending cases until closure.
• Maintain up-to-date knowledge of products, services, campaigns, and company policies.
• Participate in training sessions and knowledge-sharing activities.

Qualifications:

• Bachelor's degree in related field
• Good command of Thai and English, both written and spoken.
• Good typing and computer skills.
• 0–2 years of experience in Customer Service, Contact Center, Call Center, Retail, Hospitality, or related fields.
• Experience handling customer inquiries, complaints, or service recovery is preferred.
• Service minded with positive attitude, open to constructive criticism and continuous improvement in performance job function
• Excellent in problem solving skill with the ability to prioritize multiple issue and optimize properly solutions.
• Quick learner to new software and able to use multiple systems & platforms
• Ability to adapt to changing demands of the work environment
• Proficient in Microsoft Office (Excel, Word, Outlook, Teams).
• Experience in retail, e-commerce, or fashion industry.
• Knowledge of order management, delivery, returns, exchanges, and payment processes.
• Ability to identify and escalate Voice of Customer (VOC) insights.

Working Hour:

• 5 working days per week and 2 days off per week, flexible working shift
• Work 8 hours per day from 08.30-18.00, Breaking time 1.5 hours per day

Working Place:

• Uniqlo (Thailand) Co., Ltd. (Head Office)
• 944, 18th Floor, Mitrtown Office Building, Rama 4 Road, Wangmai, Pathumwan, Bangkok 10330

Those candidates who are interest in this position, please submit resume (Word or PDF) via in Easy apply.

Please note that, only shortlisted candidates will be contacted for further steps.