CUSTOMER SERVICE EXECUTIVE

Responsibilities

• Manage daily import and export operations
• Coordinate with external suppliers, freight forwarders, customers and internal department shipping coordinator (customs), warehouse teams.
• Track and monitor shipment status updates to relevant departments.
• Verify and organize documents (invoice, packing list, Bill of Lading, Air Waybill, BOI-related documentation etc.), scan and archive on shared drive.
• Troubleshoot and resolve issues related to import and export operations.
• Maintain proper filing and documentation systems for importâ€export and logistics records.
• Compile data for daily, weekly and monthly reports.

Perform any additional duties related to the role as assigned.

Requirements

• Good command of spoken and written English and Chinese (Mandarin)
• Proficiency in using MS Office and Chinese Word Processing
• Careful, detail-minded, Strong sense of responsibility
• Positive working attitude, Well-organized, stable and willing to learn
• Proactive problem solver and flexibility and adaptability