Customer Service Officer | Government Project | Chinese & English Speaking | East Singapore

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours.

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

Job Description:

• Attend to phone-in enquires and/or emails and correspondences from the Public.
• Resolve enquiries in a timely, efficient, and professional manner.
• Provide constructive feedbacks on tool, resources, procedures and guideline to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.
• Handling and managing of escalation issues in a proficient manner.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System

Job Requirements:

• Candidate must possess at least GCE O Level/ GCE A Level/ Higher Nitec/ Diploma level in any field.
• Preferably with 2 years of working experience in handling contact centre cases in a call centre or service industry environment.
• Proficient in MS Office applications with excellent keyboard skills.
• Possesses strong time management skills and is motivated to exceed expectations.
• Requires excellent communication skills, including active listening, empathy toward customers, and proficient phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market

Additional Information:

• Contact Centre environment
• Training provided (estimated up to 4 weeks)
• Working days: 8am to 5:30pm/ 8:30am to 6:00pm - Mondays to Fridays (Office Hours)
• Working Location: Chai Chee, Bedok (East)
• Salary Remuneration: Attractive basic salary + monthly KPI incentives
• Commencement Date: Oct 2026