Customer Service Representative

Job Title: Customer Support Executive (Thai Speaker)

Location: Chiang Mai, Thailand

Employment Type: Full-Time

Salary: 12000-16,000 THB (Budget)

About the Role

We are looking for a customer-oriented and proactive Customer Support Executive to join our team in Chiang Mai. In this role, you will assist Thai-speaking customers by providing timely, accurate, and friendly support through phone, chat, email, and social platforms. You will help resolve customer inquiries, provide product information, and ensure a seamless customer experience.

Key Responsibilities

• Handle customer inquiries via phone, email, chat, and social media channels.
• Provide accurate information regarding products, services, and troubleshooting.
• Ensure high-quality and professional communication at all times.
• Log interactions and update customer records in the system.
• Escalate unresolved issues to the relevant teams when necessary.
• Maintain good customer satisfaction scores and meet service level targets.
• Collaborate with internal teams to improve processes and customer journey.

Requirements

• Thai nationality with strong communication skills in Thai.
• Basic to good English communication skills (verbal & written).
• Minimum 6 months of customer service or call center experience preferred (Freshers also welcome).
• Ability to multitask in a fast-paced environment.
• Good problem-solving and interpersonal skills.
• Willingness to work shifts (if required).
• Basic computer literacy (typing, CRM, email, chat tools).