Customer Service Representative (Rayong Branch)

Responsibilities:

• Advise and promote bank products (Online Banking, Credit/Debit Cards, Fixed Deposit, Home Loan).
• Process new account openings and update customer info.
• Conduct KYC and manage AML risk assessments.
• Handle customer inquiries via calls, emails, chats.
• Report daily FX transactions to BOT and special rates internally.
• Review and monitor customer accounts monthly, including high-risk cases.
• Manage internet banking SWIFT messages and dormant accounts.
• Prepare and submit reports (KRIs, loss data) to Operational Risk.
• Support audits and document archiving for HQ.
• Assist BOCT call center and branch lobby operations.

Qualifications:

• Bachelor's or Master's degree in any field.
• Excellent proficiency in both Chinese and English is a MUST.
• 1–2 years of experience working with Chinese clients in any industry.
• Strong communication and interpersonal skills.