Job Description

About Speria

Speria is a global FarmTech SaaS leader helping food and protein producers make smarter, data-driven decisions through connected software, operational intelligence, and enterprise technology solutions. Our mission is to improve performance across the food production value chain by transforming complex operational data into actionable business insights.

With customers operating around the world, Speria delivers mission-critical software solutions that support planning, operations, financial performance, and production management across the agriculture industry.

About the Role

We are seeking a technically proficient and customer-focused Customer Support Specialist to join our Global Customer Support team supporting customers throughout the APAC/ SEA region.

This is not a traditional help desk role. You will combine customer ownership, technical troubleshooting, and product expertise to help customers successfully operate critical business applications.

You will serve as a trusted point of contact for customers, investigating complex issues, collaborating with internal teams, and ensuring a high level of customer satisfaction throughout the support process.

The ideal candidate enjoys solving problems, understanding how systems work, and taking ownership of customer issues from initial investigation through resolution.

What You'll Do

Provide Level 1 and Level 2 technical support for enterprise software customers
Investigate and troubleshoot application, configuration, and data-related issues
Read and interpret SQL queries as part of the troubleshooting process
Own customer issues through resolution while providing proactive communication and status updates
Collaborate with Development, Projects, and other internal teams to resolve software defects and technical problems
Support customers during post-Go-Live hypercare periods to ensure successful product adoption
Document troubleshooting steps, resolutions, and support activities within the support platform
Create and maintain knowledge-base articles, troubleshooting guides, and support documentation
Identify recurring issues, root causes, and opportunities for continuous improvement
Develop deep expertise within assigned products and system modules
Serve as a subject matter expert for designated applications and customer portfolios
Assist with internal knowledge transfer, mentoring, and support process improvement initiatives

What We're Looking For (Must-Haves)

3+ years of experience in technical customer support, application support, or software support
Experience supporting customers in a B2B SaaS or enterprise software environment
Strong technical troubleshooting and analytical problem-solving skills
Working knowledge of SQL and the ability to read and understand queries
Excellent written and verbal English communication skills
Strong customer ownership mindset with the ability to manage issues through resolution
Ability to work independently and prioritize competing customer needs
Experience working within ticketing or case-management systems
Strong collaboration skills with the ability to work across Support, Development, and Project teams
Working knowledge of Microsoft 365 and Windows environments

Nice to Have

Experience supporting enterprise SaaS platforms
Zendesk or comparable ticketing platform experience
Azure DevOps or defect-tracking platform experience
Experience supporting software implementations and hypercare activities
Experience developing knowledge-base articles or technical documentation
Experience supporting international customers across multiple time zones
Exposure to agriculture, food production, manufacturing, or industrial software environments

Why Join Us

Join a growing global SaaS organization supporting customers across multiple international markets
Become a trusted product expert supporting mission-critical customer operations
Work directly with customers, Product, Development, and Project teams
Gain exposure to complex enterprise software and global customer environments
Participate in a culture focused on innovation, collaboration, and continuous learning
Build long-term career opportunities within a rapidly evolving global technology business
Help shape the future of food production through industry-leading software solutions

EEO Statement

Speria is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, disability, sexual orientation, gender identity, veteran status, genetic information, or any other characteristic protected by applicable law. We believe diverse perspectives strengthen our business and help us better serve our customers around the world.