Customer Service Supervisor

Background:

• Logistics / Warehouse / 3PL experience
• Good at English and Excel
• WMS is preferable

What you'll be doing

1. Supervising and directing the activities of the customer service team to meet and exceed client expectations
2. Monitoring team performance, providing feedback and coaching to drive continuous improvement
3. Resolving escalated customer inquiries and complaints in a timely and effective manner
4. Implementing and maintaining customer service policies, procedures and best practices
5. Analysing customer service data and metrics to identify trends and opportunities for improvement
6. Collaborating with cross-functional teams to address customer needs and concerns
7. Promoting a positive, customer-centric culture within the team

What we're looking for

1. Minimum 3 years of experience in a customer service supervisory role, preferably in a call centre or similar environment
2. Strong interpersonal and communication skills, with the ability to effectively manage and motivate a team
3. Excellent problem-solving and decision-making abilities, with a focus on delivering exceptional customer service
4. Proficient in data analysis and reporting, with the ability to interpret and act on customer service metrics
5. Familiarity with contact centre technologies and customer relationship management (CRM) systems
6. Demonstrated leadership skills and the ability to work collaboratively in a team-oriented environment
7. Fluency in English and Thai, both written and verbal