Customer Service Supervisor (Key Account)

Welcome to DHL eCommerce!

We are excited to announce an exceptional opportunity within our organization for individuals seeking to join the dynamic world of DHL eCommerce. As part of our continuous growth and commitment to excellence, we are looking for talented professionals to contribute to our expanding global network.

At DHL eCommerce we provide a variety of international and domestic standard parcel delivery services in more than 35 countries around the globe. In selected markets we furthermore offer fulfillment services to customers. In line with the Group Strategy our aim is to be a leading provider of e-commerce related logistics. For this we are designing solutions across the entire DHL Group service portfolio for selected customers. As an integral part of the DHL Group, we leverage our extensive global network and cutting-edge technology to offer end-to-end e-commerce logistics solutions to our customers.

Joining our team means becoming part of a diverse and inclusive workplace culture that fosters collaboration, creativity, and personal growth. We value the unique perspectives and skills that each individual brings, and we believe that together we can achieve great things. As a global leader in logistics, DHL eCommerce offers unparalleled opportunities for career development and advancement, allowing you to unleash your full potential.

Job descriptions

• Lead Customer service team for Key Account.
• Take care of Key Account Customer to provide smooth and engaging experience.
• Act as the primary contact for customers and liaise with vendors on the service delivery to customers.
• Prepare written correspondence to customers when required to furnish information requested by customers or in dealing with complaint resolution.
• Proactively inform customers on shipment delays and potential service failures.
• Anticipate customer needs and solve them properly.
• Collaborate to set goals together with customer.
• Provide responsive reply & ensure promptness in handling customers enquiries and complaints.
• Lead and drive customer satisfaction by providing best in class standards with a view towards establishing and maintaining a competitive advantage.
• Complete weekly, monthly and quarterly reports as required by customers and/or Management.
• Liaise with Operations Team and other internal functions to achieve prompt and efficient resolution of customer issues and queries.

Desired Skills / Qualifications

• Minimum 3 years of experience in a customer service or call center role or any related industry.
• Bachelor's degree in related field.
• Good interpersonal skill and service mind, passion on selling, able to effectively communicate on phone.
• Good communication skills (English and Thai), spoken and written.
• Good skills in MS office.

Work Location: GPF Tower, Wireless Road, Bangkok

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