Customer Service Team Leader, Airfreight

Key Responsibilities: -

• Act as key contact for allocated customers.
• Accept and process orders for handed over to operations.
• Supervises and manages a team of people, which will include organizing work schedule.
• Closely monitor operations and drive through performance to meet KPIs criteria.
• Update and monitor shipment to all. Being customer centric.
• Provide quotations for farming customers and lead to sales.
• Handle customer inquiries/request, irregularity and complaints.
• Update details in CW1
  
  

Qualification: -

• Bachelor's Degree or higher in Logistics, Business Administration or related field.
• At least 5-8 years experience in Freight Forwarding Business.
• Good knowledge of customer services processes and systems.
• Ability to identify and meet customer needs in a pleasant and friendly manner.
• Strong interpersonal and cooperate with all levels including management.
• Good command of written and spoken English.
• Strong Leadership skills.
  
  

Welcome! Please submit your resume and documents for interview consideration.

Note: Guarantee Bonus / Target Bonus / Group Insurance / Opportunity growth in the organization.