Customer Support Team Lead

1-3 Years

THB 75,000 - 90,000 per month

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Job Description

-Monitor and manage daily team KPIs, including SLA, CSAT, AHT, and other operational metrics

-Provide coaching, feedback, and performance evaluations to team members

-Handle escalated customer cases and operational issues

-Prepare and maintain performance reports

-Work closely with relevant internal departments and stakeholders

-Support the team in maintaining high service quality and productivity

-Ensure smooth day-to-day operations of the Japanese-speaking customer support team

Cafeteria, Joining goodies, Gifts on festivals, Recreational activities, Maternity leaves, Paternity leaves, Career break/sabbatical, Annual leaves, Rewards & recognition, Course reimbursements, Professional degree assistance, Joining bonus, Performance bonus, Relocation benefits, Stock options, Health & insurance, Health insurance, Life insurance, Mental health wellbeing

Education

Diploma, Bachelors/ Degree