Datacenter Technician

We are looking for an experienced Data Center Technician to support hyperscale data center deployments, expansions, and day-to-day infrastructure operations in Thailand.

This is an on-site technical role for someone who is comfortable working inside mission-critical data center environments and has hands-on experience with server hardware, network cabling, deployment support, break/fix activities, troubleshooting, and operational procedures.

The role requires strong attention to detail, safe working practices, clear communication, and the ability to follow defined processes while coordinating with other technical teams when issues need to be escalated.

What you'll do

You will support data center deployment and expansion activities, including server hardware maintenance, component replacement, network installation, cabling, connectivity validation, troubleshooting, and operational readiness.

You will work closely with teams such as networking, compute, compliance, vendors, business operations, and local site teams to help resolve issues affecting deployment timelines, SLAs, safety, and quality.

You will also help maintain strong execution standards by following SOPs/MOPs, documenting work clearly, escalating issues at the right time, supporting incident reviews, and sharing knowledge with other technicians.

Key responsibilities

• Support on-site data center deployment, expansion, break/fix, and hardware maintenance activities
• Diagnose and resolve server hardware and component issues
• Perform hardware replacements and validate successful completion of work
• Support rack, stack, cabling, network installation, and connectivity validation activities
• Follow SOPs, MOPs, change controls, site rules, and safety procedures
• Troubleshoot hardware, network, and operational issues within the data center environment
• Escalate issues to the right technical teams when additional support is needed
• Maintain accurate documentation, ticket updates, change records, and work logs
• Support post-incident reviews, root cause analysis, and process improvement activities when required
• Communicate clearly with technical and non-technical stakeholders
• Share knowledge and support more junior technicians when needed

What we're looking for

• Hands-on experience in data center operations, deployment, field infrastructure support, or technical operations
• Experience with server hardware break/fix, component replacement, and basic validation
• Experience with data center cabling, network installation, or connectivity testing
• Good understanding of data center environments, including physical infrastructure, power, cooling, and safety practices
• Strong troubleshooting skills across hardware, cabling, network, and operational issues
• Experience following SOPs, MOPs, change control, incident processes, or compliance documentation
• Ability to work independently in an on-site, mission-critical environment
• Strong attention to detail and commitment to safe, accurate execution
• Clear communication skills and ability to coordinate with multiple teams
• Good spoken English required

Good to have

• Experience in hyperscale, cloud, or large enterprise data center environments
• Experience supporting data center deployments, expansions, migrations, or new site builds
• Exposure to RCA, post-incident reviews, compliance reviews, or process improvement work
• Experience coordinating with vendors or remote engineering teams
• Experience mentoring or supporting junior technicians

Career Level - OP5