Position
Department Manager - Bangkok
Job responsibilities
Management
- Be a leader and keep Department team motivated in order to achieve exceptional results.
- Develop talents from your team by improving their skills.
- Manage the day-to-day operations of your department.
- Responsible for the quality of the team (uniform, grooming, service)
- Support given for recruiting team and manage the integration of new joiners.
- Transmit product and sales training to sales staff and optimize mystery shopping results. Share ideas regularly and give regular feed backs to the Boutique Manager.
Store Performance
- Set objectives with all the team members for Department and improve their understanding of the business through individual evaluations done regularly on monthly basis.
- Understand the sales targets and KPI in order to push the sales team and motivate them: Morning meetings and daily feedbacks.
- To conduct spot coaching on staff whenever necessary.
- Set targets per product category and take the corrective measures when required.
- Improve the cross sells of your department and the synergies through a positive communication within the Boutique.
- Optimize sell-through by communicating with Boutique Manager and Merchandiser when appropriate.
- Upkeep the products you are in charge into the store by being following visual merchandising recommendations.
- Ensure the upkeep of the selling space and the image of the boutique.
- Represent the brand image within the department.
- Work together with other departments in order to improve global turnover.
Leadership
- Contribute to the global team performance by being a Role model.
- Dedicate a large part of time to the shop floor and achieve personal sales.
- Welcome clients like a host, identifying their expectations, encourage them to visit the entire Boutique and invite them to discover the Dior universe.
- Lead in creating the best customer experience through a multisensory selling style.
Customer Relations
- Work on the transmission of passion for the Brand within the department.
- Ensure that client details (name, address, phone, emails and comments) are retrieved and updated. Make use of the customer database for effective clienteling purposes.
- Participate actively to events in the boutique.
- Be a role model when inviting customers to discover the boutique.
- Manage customer service (complains, packaging, etc) in your department.
- Develop a strong clientele base with high potentials and profiles for sales.
Profile
Work Experience
- Minimum 5 years experience in similar capacity.
- Experience in Luxury retail will be advantage.
Skills
- Excellent inter-personal and communication skills (both verbal & written)
- Good in Problem Analysis and Problem Solving
- Excellent customer service
- Attention to detail and accuracy
- Ability to handle stress
- Good team player
- Leadership
- Confident and motivated
