Department Manager HR Business Partner

Job Purpose:

Partner with Mall business leaders to translate business strategies and operational challenges into effective people, organization, workforce, and capability solutions to drive Mall performance and business growth.

Key Responsibilities:

• Partner directly with Mall leaders to understand business targets, operational challenges, and workforce priorities, and translate them into actionable HR solutions.
• Lead organization design and restructuring for Mall, including role clarity, reporting lines, span of control, and organization effectiveness to support business growth.
• Develop workforce plans based on Mall workload, business volume, productivity, and manpower capacity, and recommend the right workforce size and deployment.
• Work closely with Mall Operation and Mall Leasing to resolve people and capability issues that impact Mall income, occupancy, traffic, customer experience, and operational performance.
• Identify critical positions and high-potential talent within Mall and drive Talent Review, Succession Planning, and readiness development for key roles.
• Identify capability gaps of Mall Managers, Mall Operation Managers, Leasing Managers, and frontline leaders, and design targeted development programs to improve leadership and business capabilities.
• Partner with Mall leaders to manage performance, employee relations, engagement, and people issues, ensuring timely and practical solutions while maintaining company policies and standards.
• Lead HR support for Mall restructuring, new Mall openings, new operating models, and changes in ways of working, ensuring people readiness and smooth implementation.
• Use HR data, AI, and digital tools such as Claude AI / ChatGPT to analyze workforce trends, identify productivity opportunities, simplify HR processes, and provide data-driven recommendations.
• Lead cross-functional HR projects for Mall and work effectively with Mall leadership, HR COEs, L&D, OD, TA, and other stakeholders to deliver agreed people solutions and business outcomes.

Qualifications:

• Bachelor's or Master's degree in Human Resources, Business Administration, Management, or related fields.
• 5–8 years of HR / HRBP experience, with 2–5 years of direct experience in Mall Operation or Retail Operation preferred.
• Strong understanding of Mall / Retail business and operations.
• Strong skills in Workforce Planning, Organization Development, Talent Management, and Performance Management.
• Strong analytical, problem-solving, communication, and influencing skills.
• Able to work with senior leaders and frontline Mall operations.
• Strong interest and hands-on capability in AI & Technology, such as Claude AI / ChatGPT, to improve productivity and work efficiency.
• Proactive, business-minded, adaptable, and able to work in a fast-paced environment.
• Willing to travel to Mall locations nationwide when required.

CP AXTRA | Lotus's

CP AXTRA Public Company Limited.

Nawamin Office: Buengkum, Bangkok 10230, Thailand

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