Department Manager - Learning & Development (Store Operation)

At CP Axtra, we believe our people are the key to delivering exceptional customer experiences and operational excellence. We are looking for a Learning & Development leader to drive capability building across Makro stores nationwide and help shape the future workforce of one of Thailand's leading retail organizations.

About the Role

As the Department Manager – Learning & Development (Store Operations), you will lead the design and execution of learning strategies that strengthen frontline, supervisory, and store management capabilities. Working closely with Operations leaders, HR Business Partners, and business stakeholders, you will develop scalable and impactful learning solutions that support business growth, leadership development, and operational excellence.

Key Responsibilities

• Develop and execute the annual Store Learning & Development strategy aligned with business priorities.
• Partner with Operations and business leaders to identify capability gaps and create targeted development solutions.
• Design and implement competency frameworks for frontline employees, supervisors, and store management teams.
• Build learning roadmaps and career development pathways that support business performance and future workforce needs.
• Lead leadership development and succession-focused learning initiatives.
• Analyze business performance, talent data, and stakeholder feedback to determine learning priorities.
• Develop practical, scalable, and measurable learning programs that drive operational excellence.
• Provide consultation and guidance to leaders on capability development, organization effectiveness, and people growth strategies.
• Foster a culture of continuous learning and high performance across the store network.

What We're Looking For

• Bachelor's or Master's Degree in Human Resources, Organization Development, Psychology, Business Administration, or related fields.
• 5-7+ years of experience in Learning & Development, Organization Development, Talent Development, or Human Resources.
• Experience developing competency frameworks, learning architectures, leadership development, or succession programs.
• Strong business partnering and stakeholder management capabilities.
• Experience supporting large and dynamic workforce populations, ideally within retail, FMCG, logistics, hospitality, or service industries.
• Strong project management, facilitation, presentation, and communication skills.
• Analytical and data-driven approach to learning and capability development.
• Familiarity with Learning Management Systems (LMS) and modern learning methodologies.
• Strong command of English.

Why CP Axtra

This is an opportunity to play a key role in building the capabilities of thousands of employees across our nationwide store network. You will work closely with senior business leaders to create meaningful learning experiences, strengthen leadership pipelines, and contribute directly to the success of our people and business.

Location: CP Axtra Head Office

Business Unit: Makro Store Operations

If you are passionate about developing people and driving organizational capability, we'd love to hear from you.