Digital Operations Director (B.Grimm Pharma)

Job Summary:

Digital Operations Director is responsible for the reliable, secure, and compliant operation of our IT ecosystem, covering infrastructure, cloud, cybersecurity, IT audit, helpdesk, and enterprise application support (SAP, Salesforce, Low-Code, Data Platforms, AI, and other systems). In the pharmaceutical context, this includes ensuring validation, compliance, and audit-readiness for systems critical to manufacturing and regulated operations. This role is both strategic and hands-on. You will coach and develop your team (Support, Infrastructure, Security), and when issues arise that the team cannot resolve alone, you will step in directly to provide hands-on support and ensure stability and resolution.

Duties and Responsibilities:

• Lead and directly contribute to daily IT operations across infrastructure, cloud, cybersecurity, and enterprise systems.
• Ensure validated and compliant operation of pharma-critical systems (electronic batch records, document control, etc.).
• Actively coach and uplift Support, Infrastructure, and Security staff, building stronger skills and discipline.
• Take ownership of outcomes: provide hands-on support when needed to overcome operational issues.
• Oversee IT audit, compliance, and governance to maintain readiness for regulatory inspections.
• Manage helpdesk teams to ensure quality end-user experience and timely issue resolution.
• Partner with vendors and service providers to ensure efficient, reliable, and secure delivery.
• Drive automation, process improvements, and resilience in IT service delivery.

Job Specification:

• Strong technical expertise in IT infrastructure, cloud, cybersecurity, and enterprise application support.
• Experience managing IT audit, compliance, and validation in regulated industries, preferably pharma.
• Proven ability to coach and develop IT staff across multiple disciplines.
• Track record of instilling discipline, reliability, and compliance in IT operations.
• Hands-on ability to step in and support the team in resolving complex technical issues when required.
• Skilled in stakeholder and vendor management.
• Fluent in English, with excellent presentation and communication skills.
• Pragmatic, accountable, agile, and creative leader.