Director, Learning & Development

Responsibilities

• Lead the Learning & Development team and oversee its day-to-day operations, ensuring alignment with organizational goals and service standards.
• Liaise with all Department Heads to identify Team Member learning and development needs, and support the implementation of the property Training Plan.
• Design a variety of instructional materials and engaging learning activities for different kinds of learning interventions from traditional instructor-led courses, online programs, web-based learning aids, checklists and templates, and other programs as needed.
• Administer and monitor the Learning & Development budget effectively.
• Prepare and submit Learning & Development related plans and reports as required for distribution to the property management level.
• Manage and update monthly training record of Team Members and ensure that all Team Members have carried out training hours according to ONYX, Learning & Development policy.
• Deliver certain property-wide Learning & Development courses for all Team Members and track all those courses being carried out in the property on an ongoing basis.
• Present training initiatives to continually improve the standard of services, productivity and morale of Team Members.
• Establish good relationships with universities/colleges/third parties.
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Core training initiatives include Orientation, Leadership Skills, Trainer Certification, Diversity Training, Service Basic Mastery, Service Recovery, and Management Development Program.
• Helps employees identify specific behaviours that will contribute to performance excellence.
• Coaches managers to enhance own performance and to improve the performance of team & employees.
• Drives brand values and philosophy in all training and development activities.
• Ensures all training and development activities (department-specific and general property training) are strategically linked to the organization's mission and vision.
• Collaborate with internal stakeholders to design strategic initiatives that showcase the hotel's culture, values, and talent development offerings to external audiences, enhancing the organization's reputation.
• Identify and promote unique hospitality training programs, employee success stories, and all activities across public platforms to differentiate the hotel in a competitive talent market and attract high-quality candidates, adding more credibility for any potential opportunities for partnership/third party collaboration.
• Transform engagement insights into actionable strategies that improve talent acquisition and help establish and reinforce a visible culture of employee wellbeing that distinguishes the hotel from competitors and positions it as an employer that invests in its people.

Qualifications

• Bachelor degree in Human Resources Management, Hospitality Management, Business Administration or related fields.
• Minimum 2 years of experience in designing, developing, facilitating, and evaluating training programs, preferably in a 4- or 5-star hotel or
• 5 years of experience leading a training function and managing training professionals in a 4- or 5-star hotel.