Duty Manager

Company Description

The Standard, Pattaya Na Jomtien is a vibrant beachfront resort designed around bold hospitality, memorable guest experiences, and a relaxed coastal lifestyle. The property brings together stylish accommodation, distinctive dining, social spaces, and engaging experiences in a setting that reflects The Standard's playful and unconventional spirit.

Role Description

.Oversee daily Front Office operations during the assigned shift, ensuring smooth, efficient, and guest-focused service across reception, lobby, and guest service areas.

.Act as the Manager on Duty when assigned, serving as a key point of contact for guests and supporting operational decision-making across the hotel.

.Ensure arrival, departure, room assignment, registration, and payment processes are handled accurately and in accordance with hotel procedures.

.Welcome and engage with guests, anticipate their needs, and ensure requests and concerns are handled promptly, professionally, and with appropriate follow-up.

.Handle guest complaints and service recovery situations with sound judgement, coordinating with relevant departments to reach practical and timely resolutions.

.Support VIP, special occasion, group, and high-profile guest arrangements, ensuring preferences and operational requirements are communicated and followed through.

.Lead, brief, coach, and support Front Office team members during the shift, maintaining service standards, professional conduct, and effective teamwork.

.Monitor shift coverage, operational priorities, pending guest requests, room status, and handover information to maintain continuity between shifts.

.Coordinate closely with Housekeeping, Engineering, Security, Reservations, Food & Beverage, and other departments to resolve guest and operational matters.

.Review Front Office records and transactions relevant to the shift, escalating discrepancies or issues to the appropriate leader for follow-up.

.Ensure guest information, keys, payment details, and hotel records are handled securely and confidentially in line with hotel procedures.

.Respond appropriately to incidents, emergencies, safety concerns, and unusual situations, following hotel protocols and escalating matters when required.

.Maintain effective communication through shift briefings, logbooks, reports, and clear handovers of outstanding issues and follow-up actions.

.Promote hotel facilities, dining venues, experiences, and services to enhance the guest journey and support overall hotel performance.

.Support the Front Office leadership team with training, service improvement initiatives, operational projects, and other duties required to ensure a consistently high standard of guest experience.

Department: Front Office
Location: The Standard, Pattaya Na Jomtien, Thailand
Employment Type: Full-time, On-site Position

Company Description

The Standard, Pattaya Na Jomtien is a vibrant beachfront resort designed around bold hospitality, memorable guest experiences, and a relaxed coastal lifestyle. The property brings together stylish accommodation, distinctive dining, social spaces, and engaging experiences in a setting that reflects The Standard's playful and unconventional spirit.

Role Description

.Oversee daily Front Office operations during the assigned shift, ensuring smooth, efficient, and guest-focused service across reception, lobby, and guest service areas.

.Act as the Manager on Duty when assigned, serving as a key point of contact for guests and supporting operational decision-making across the hotel.

.Ensure arrival, departure, room assignment, registration, and payment processes are handled accurately and in accordance with hotel procedures.

.Welcome and engage with guests, anticipate their needs, and ensure requests and concerns are handled promptly, professionally, and with appropriate follow-up.

.Handle guest complaints and service recovery situations with sound judgement, coordinating with relevant departments to reach practical and timely resolutions.

.Support VIP, special occasion, group, and high-profile guest arrangements, ensuring preferences and operational requirements are communicated and followed through.

.Lead, brief, coach, and support Front Office team members during the shift, maintaining service standards, professional conduct, and effective teamwork.

.Monitor shift coverage, operational priorities, pending guest requests, room status, and handover information to maintain continuity between shifts.

.Coordinate closely with Housekeeping, Engineering, Security, Reservations, Food & Beverage, and other departments to resolve guest and operational matters.

.Review Front Office records and transactions relevant to the shift, escalating discrepancies or issues to the appropriate leader for follow-up.

.Ensure guest information, keys, payment details, and hotel records are handled securely and confidentially in line with hotel procedures.

.Respond appropriately to incidents, emergencies, safety concerns, and unusual situations, following hotel protocols and escalating matters when required.

.Maintain effective communication through shift briefings, logbooks, reports, and clear handovers of outstanding issues and follow-up actions.

.Promote hotel facilities, dining venues, experiences, and services to enhance the guest journey and support overall hotel performance.

.Support the Front Office leadership team with training, service improvement initiatives, operational projects, and other duties required to ensure a consistently high standard of guest experience.

Department: Front Office
Location: The Standard, Pattaya Na Jomtien, Thailand
Employment Type: Full-time, On-site Position