E-Commerce Store Operations Manager (Digital Agency)

About the Company

Our client is a leading Digital Agency providing end-to-end digital and E-commerce solutions for a diverse portfolio of local and international brands.

The company supports brands across major online marketplaces, including Shopee, Lazada and TikTok Shop, covering marketplace operations, live streaming, campaign management, inventory coordination and fulfillment.

They are looking for an experienced E-Commerce Store Operations Manager to oversee day-to-day marketplace operations and lead a team of around 10 people.

This role will be responsible for keeping stores running smoothly, driving marketplace sales and campaigns, and working closely with both internal teams and marketplace partners.

Key Responsibilities

• Oversee daily operations across Shopee, Lazada and TikTok Shop, ensuring stores are running smoothly and meeting business targets.
• Plan and manage major marketplace campaigns such as 9.9, 11.11, 12.12 and Payday, including promotions, vouchers, bundles and pricing.
• Work closely with Commercial, Brand, Marketing and Creative teams to support sales growth and improve the customer experience.
• Monitor inventory and stock allocation, working with Warehouse and Supply Chain teams to maintain product availability and smooth fulfillment.
• Review sales and marketplace performance data and identify areas for improvement, particularly around sales, traffic and conversion.
• Lead and develop a team of approximately 10 E-Commerce Operations staff, including workload planning and day-to-day team management.
• Maintain relationships with marketplace teams and coordinate with Shopee, Lazada and TikTok account representatives to maximize campaign and sales opportunities.
• Support multiple brands and manage priorities in a fast-paced, high-volume environment.

Qualifications

• Bachelor's degree in Business, Marketing, E-commerce or a related field.
• 5+ years of experience in E-commerce, Marketplace or E-commerce Operations.
• Hands-on experience with Shopee, Lazada and TikTok Shop.
• Strong understanding of marketplace campaigns, promotions, pricing and store operations.
• Experience with inventory, stock allocation and fulfillment is preferred.
• Previous experience leading or managing a team is required.
• Good command of English, with the ability to communicate with clients, brand teams and business partners.
• Strong analytical and problem-solving skills.
• Comfortable working in a fast-paced environment and managing multiple brands or projects at the same time.
• Experience working with an E-commerce Enabler, E-commerce Agency or multi-brand business would be an advantage.