Job Description
Company Overview
Accenture, a fortune 500 company, is a global management consulting and professional services firm that solves its clients toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We serve clients in more than 120 countries with over 745 000 employees.
Overview of the Team
People are at the heart of Global Protection and Security (GP&S), Accenture's Corporate Security Team. We are an organization of highly skilled, experienced, and diverse professionals who take immense pride in serving Accenture and helping grow the business.
The Regional Protective Services team is a core part of GP&S with members based out of various regions of the world.
Duties & Qualifications
The Employee Assistance Manager – APAC leads the regional response to employee support incidents across APAC including security incidents, travel disruptions, medical emergencies, evacuations, and employee fatalities.
The role ensures employees receive timely, coordinated, compassionate, and compliant support during routine operations and crisis events.
As part of the APAC Regional Protective Services team, the Employee Assistance Manager partners will be the liaison between Global Protection and Security (GP&S) Security Operation Centers and the various key stakeholders with Human Resources, Legal, Workplace, Crisis Management, Medical Assistance providers, Travel, and external vendors to protect employees, minimize organizational risk, and support informed decision-making during high-impact incidents.
This position serves as the regional focal point for employee assistance and provides operational leadership, case coordination, and crisis support across the APAC region.
Key Responsibilities
Employee Assistance & Incident Response
Lead regional employee assistance efforts during security incidents, natural disasters, political unrest, and other disruptive events.
Coordinate support for employees impacted by:
Travel disruptions and stranded travelers
Crisis-related displacement and evacuations
Urgent medical matters
Employee fatalities
Other employee support matters
Ensure employees receive timely information, assistance, and access to appropriate company resources.
Crisis & Emergency Management
Serve as the regional Employee Assistance lead during crisis activations.
Coordinate with Corporate Security, Crisis Management teams, and external assistance providers to support affected employees.
Track employee welfare and provide leadership with regular situation updates.
Support regional emergency response planning and preparedness initiatives.
Cross-Functional Partnership
Build strong partnerships with:
Human Resources
Legal
Workplace
Travel
Medical Assistance providers
Executive Leadership
Ensure employee support activities align with company policies, employment practices, legal requirements, and regional regulations.
Case Management
Oversee complex employee assistance cases from initial notification through resolution.
Maintain accurate documentation and ensure appropriate confidentiality of sensitive employee information.
Identify trends and recommend process improvements to strengthen employee support capabilities.
Coordinate with Accenture's Corporate Security regional leads on incident detection and management.
Program Management
Develop and maintain regional employee assistance procedures and playbooks.
Conduct after-action reviews following significant incidents and incorporate lessons learned into future planning.
Support training and awareness initiatives for regional stakeholders.
Develop, maintain, and analyze regional employee assistance program metrics, dashboards, and key performance indicators (KPIs) to identify trends, measure program effectiveness, and support data-driven decision-making.
Prepare executive-level operational reports, performance reviews, and briefing materials by consolidating data, ensuring accuracy, consistency, and timely reporting for Corporate Security leadership and key stakeholders.
Maintain comprehensive program documentation, including standard operating procedures (SOPs), process documentation, governance materials, and audit-ready records to support compliance and operational excellence.
Support monthly and quarterly operational reviews by collecting, validating, and presenting workforce, case management, incident, and program performance metrics while identifying opportunities for process improvement and enhanced reporting capabilities.
Preferred Skills
Excellent organization, analytical, and communication skills.
Calm under pressure and ability to provide clear guidance and direction during stressful situations.
Rapport and influence building skills.
Stake Holders management and relationship building.
Excellent customer service.
Uncompromised ethics and integrity.
Ability to learn quickly and to multitask; be adaptable and flexible.
Able to pivot quickly between projects and priorities and meet time sensitive deadlines with effective time management skills.
Must be able to work with and protect highly confidential information.
Demonstrated ability to influence cross-functional and cross-regional teams to drive collaboration and strategic outcomes for business.
Ability to analyze operational data and summarize for leadership to make informed decisions.
Comfortable with ambiguity with the ability to drive towards clarity for positive impact.
Language skills preferred.
APATAP CTM certification, ASIS CPP certification, DHS TERC certification.
Other Requirements
Ability to work non-standard hours, be on call (24X7), including weekends and holidays as required.
Ability to travel 25% of the time.
