Executive Director, Architecture Operations (COO)

Role Overview

• Key member of the executive leadership team responsible for overall operational performance, financial health, and organizational effectiveness
• Partner closely with the Executive Director to translate strategy into execution
• Own both project operations and all back-office functions to ensure efficiency, governance, and scalable growth

Key Responsibilities

1. Operational Leadership

• Provide strategic and operational leadership across architecture, interior design, and support teams
• Oversee day-to-day operations to ensure efficient workflows and consistent project delivery
• Develop and implement operational policies, systems, and SOPs
• Drive a culture of accountability, execution, and continuous improvement

2. Back Office & Corporate Functions Management

• Oversee and integrate all back-office functions including
• Human Resources
• Information Technology
• Finance
• Business Development
• Marketing
• Ensure back-office functions effectively support business and project teams
• Establish governance structures, reporting lines, and performance metrics
• Ensure compliance with internal controls, policies, and regulations

3. Strategy Execution

• Translate strategic objectives into clear operational plans
• Track execution progress and key performance indicators
• Identify risks, gaps, and operational bottlenecks and take corrective action
• Continuously refine the operating model to support growth

4. Financial & Commercial Management

• Oversee budgeting, forecasting, and operational financial performance
• Track project costs, utilization, and margins
• Review and approve project invoices and expenses
• Identify opportunities to improve profitability and cost efficiency

5. Client Experience & Delivery

• Ensure high levels of client satisfaction across all projects
• Establish clear client communication and escalation processes
• Anticipate client needs and proactively address issues

6. People Leadership & Development

• Lead, mentor, and develop senior managers and team leaders
• Set performance expectations and accountability frameworks
• Conduct performance reviews and succession planning
• Foster a collaborative, high-performance culture

7. Business Development Support

• Provide operational and commercial input to new business opportunities
• Participate in key client meetings, pitches, and presentations
• Review and validate project scope, fees, timelines, and resourcing

8. Quality Management

• Ensure all deliverables meet company quality standards and client expectations
• Implement and maintain quality control processes
• Conduct regular project and operational reviews

9. Technology, AI & Innovation

• Stay informed on AI and digital tools relevant to operations and design workflows
• Drive adoption of technology to improve efficiency and decision-making
• Guide teams on practical and responsible use of AI tools

Qualifications

• Bachelor's degree in Architecture, Interior Design, Business Administration, or related field
• Master's degree preferred
• Minimum 10 years of progressive operations experience
• At least 5 years in a senior leadership role within architecture, interior design, or professional services

Skills & Competencies

• Strong understanding of project-based professional services businesses
• Proven ability to lead complex, multi-disciplinary organizations
• Strong financial and commercial acumen
• Confident, decisive leadership and communication skills
• Comfortable with technology, data, and AI-enabled workflows
• Thai nationals with strong working proficiency in English