Executive Housekeeper

Job Purpose:

Executive Housekeeper is responsible for overseeing the entire housekeeping operations of our extremely high volume 155 rooms property. This includes managing all Housekeeping Room Attendants, Housemen, Minibar and Uniform attendants and Housekeeping Managers, as well as maintaining a professional and productive rapport with outside vendors.

Duties & Responsibilities:

• Ensure smooth and efficient operation of the housekeeping department resulting in a unique and seamless guest hospitality experience
• Maintain superior quality of housekeeping standards in all areas of responsibility: guest rooms, linens and uniforms, lost and found, laundry, janitorial department and overnight cleaning.
• Support and promote hotel and company programs, policies, and procedures.
• Successfully perform Manager on Duty responsibilities, (If applicable) which includes a Friday, Saturday and Sunday stay at the hotel and 24-hour availability to staff and guests as needed.
• Staffing: hire, train, schedule, discipline, and retain capable and qualified personnel.
• Assign rooms, delegate tasks, inspect and appraise performance, and reward and discipline as needed.
• Work with all departments to ensure a quality product and high level of service is delivered to our guests and patrons.
• Inspect all expect arrival room, checkout room or vacant room on daily basic.
• Inspect incoming laundry service to ensure quality, consistency, and timeliness of pick-up and delivery.
• Prepare annual housekeeping budget. Ensure all expenditures, including labor, guest room supplies, cleaning supplies and equipment fall within the budgetary guidelines.
• Take care of the inventory of the department.
• Communicate with all suppliers, contractor and the outsource company concerned, maintaining relationship with follow up for the contract agreement sign up.
• Assist in creating a positive team-oriented environment that focuses on the guest, through employee development and motivation.
• Coach employees how to effectively handle problem resolution.
• Build morale and spirit in conjunction with our cultural aspect.
• Respond properly in any emergency or safety situation involving the hotel, departments, and its guests.
• Actively participate in and attend meetings as requested.
• Handle projects as assigned to their completion. Must be proactive & take initiative.
• Review and obtain feedback from the employees.
• Perform other duties as required.

Qualifications, Knowledge and Skills:

• Have extensive experience with directing all aspects of a high occupancy hotel's housekeeping department.
• Ability to work in a fast-paced environment, by both multi-tasking and knowing what to prioritize.
• Skilled at managing a budget, managing the payroll process for a large staff, and designing schedules.
• Knowledge of PMS Systems such as Opera and other system related.
• Have exquisite eye for detail.
• Is extremely organized.
• Excellent written and verbal communication in English, bilingual is a plus.
• Flexibility to work weekends/PM's/early mornings/holidays.
• Support and promote all hotel and company programs, policies, and procedures.