Experienced E-commerce Customer Service Specialist (English) Bangkok

Location: Bangkok, Thailand

Employment: Full-time | On-site

DERYAN is a fast-growing Dutch family-owned e-commerce company. We develop smart and practical products that make life and travelling with children easier.

As our international e-commerce business continues to grow, we are expanding our customer service team in Bangkok. We are looking for experienced E-commerce Customer Service Specialists who speak and write excellent English.

Your goal is not simply to answer customers—it is to take ownership and solve their problems completely.

You will support customers through email, live chat and phone. Questions may concern online orders, deliveries, returns, refunds, warranties and product information.

Your responsibilities include:

• Providing friendly, professional and solution-focused customer service
• Handling English customer enquiries by email, chat and phone
• Investigating online orders, deliveries, payments and returns
• Taking ownership of cases from first contact until the final solution
• Following up proactively so customers never have to chase us
• Keeping customer records and internal notes accurate
• Identifying recurring problems and reporting them to the team
• Working closely with our e-commerce and logistics teams in Europe
• Helping improve our customer service processes and protocols

• At least 2 years of customer service experience
• Experience working for an e-commerce company or online store
• Excellent spoken and written English
• Comfortable speaking with customers by phone
• A practical, calm and solution-oriented mindset
• Strong sense of responsibility and attention to detail
• Able to work quickly without losing quality or empathy
• Comfortable working with different e-commerce systems
• Available full-time and able to work from our Bangkok office

Experience with Shopify, Gorgias or similar e-commerce and customer service platforms is a strong advantage.

• An international role within a fast-growing e-commerce company
• A modern office and ambitious team in Bangkok
• Training in our products, systems and customer service standards
• Real responsibility and room to improve the way we work
• An informal company culture with short communication lines
• Growth opportunities for people who perform well
• A competitive salary based on experience

Apply through LinkedIn with:

• Your CV
• A short introduction about yourself
• Your e-commerce customer service experience
• Your expected monthly salary
• Your earliest possible starting date

Shortlisted candidates will be asked to provide a short English voice or video introduction.