Field Service Engineer

Field Service Engineer - Thailand

Location: Thailand (Extensive Travel Required)

Reporting to: Customer Support Manager

Join Mpac and Make an Impact Worldwide

Are you a hands-on Field Service Engineer with strong mechanical, electrical, and automation troubleshooting skills Do you enjoy solving technical challenges, working directly with customers, and travelling across the APAC region

Mpac is seeking a talented and customer-focused Field Service Engineer to support the installation, commissioning, servicing, and optimization of our automated packaging equipment at customer sites throughout the APAC region.

This is an exciting opportunity for an engineer who thrives in a dynamic environment and enjoys a combination of technical problem-solving, customer interaction, and international travel.

Key Responsibilities

As a Field Service Engineer, you will:

• Install, commission, troubleshoot, repair, and upgrade automated packaging machinery at customer sites.
• Provide start-up support and technical assistance during installation and Site Acceptance Testing (SAT).
• Diagnose and resolve electrical, mechanical, pneumatic, PLC, motion control, and automation issues.
• Perform machine debugging, assembly, wiring, and testing activities.
• Deliver technical guidance and training to customers on equipment operation and maintenance.
• Recommend machine improvements, upgrades, and replacement parts to improve equipment performance and reliability.
• Provide remote and telephone-based technical support when required.
• Complete detailed service reports, expense reports, and field activity documentation.
• Work closely with Project Managers, Engineering, Training, and Customer Support teams to ensure successful project delivery.
• Maintain the highest standards of quality, safety, and professionalism at all times.
  
  

What We're Looking For

Essential Qualifications & Experience

• Post-secondary education in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related technical discipline.
• Strong mechanical and electrical troubleshooting experience.
• Ability to read and interpret:
• Mechanical assembly drawings
• Electrical schematics
• Pneumatic diagrams
• Hands-on experience with:
• Allen-Bradley ControlLogix PLCs
• Servo motion control systems
• Excellent written and verbal English communication skills.
• Strong organizational skills and a professional, customer-focused approach.
  
  

Preferred Experience

• Servo programming experience.
• Experience with Siemens PLCs and Lenze motion control systems.
• Knowledge of robotics and robotic applications.
• Root cause analysis and structured problem-solving methodologies.
• Millwright certification is advantageous.
  
  

Travel Requirements

This role requires extensive travel throughout the APAC region and internationally, with travel expected to be approximately 65-70% of the time. Candidates must be able to travel at short notice when required.

You must have:

• A valid passport.
• A valid unrestricted driver's licence.
• The ability to rent and operate vehicles internationally without restrictions.
  
  

What Success Looks Like

You will be a trusted technical expert, providing exceptional support to customers while ensuring Mpac equipment operates at peak performance. You will represent the company professionally, build strong customer relationships, and play a key role in improving customer productivity and satisfaction.

Why Join Mpac

• Work with advanced automated packaging technologies.
• Travel across diverse international markets.
• Collaborate with highly skilled engineering and project teams.
• Develop your expertise in automation, controls, robotics, and commissioning.
• Make a direct impact on customer success and operational excellence.
  
  

Ready to take your engineering career global Apply today and become part of a team delivering world-class automation solutions.