Finance Operational Excellence Specialist

Primary Responsibilities:

• Drive finance operational excellence initiatives across SGS Thailand to improve process efficiency, data quality, internal control effectiveness, and service delivery.
• Lead process improvement, standardization, and automation projects across key finance activities including billing, accounts receivable, collection monitoring, procurement to payment, reporting, reconciliation, and compliance tracking.
• Develop practical tools, dashboards, workflows, and centralized data solutions to enhance visibility, accountability, and decision-making for Finance and business stakeholders.
• Support compliance with SGS standards, internal control requirements, local regulatory expectations, and the SGS Code of Integrity and Professional Conduct.
• Act as a finance transformation partner by coordinating with Finance, Operations, Business Units, IT, HR and Regional/Group stakeholders to deliver sustainable improvements.

Specific Responsibilities:

• Finance Process Excellence: Review end-to-end finance processes, identify gaps, duplication, bottlenecks, and control weaknesses, and propose practical improvement plans with clear ownership and timelines.
• Automation and Digital Workflow: Design, coordinate, and support automation initiatives using Microsoft 365, Power Automate, ERP tools, and other approved applications to reduce manual work and improve turnaround time.
• Reporting and Dashboard Development: Develop dashboards and management reports for AR ageing, collection progress, billing status, productivity tracking, reconciliation status, compliance follow-up, and other finance KPIs.
• Finance Operational Support: Support operation by creating early warning reports, follow-up trackers, dispute visibility, and escalation tools to improve overall operation.
• Internal Control and Compliance: Support Internal Control for Financial Reporting (ICOFR), internal control, audit, and SGS compliance requirements by maintaining evidence, trackers, control documentation, corrective action follow-up, and management reporting.
• Centralized Data Management: Build and maintain centralized databases, structured trackers, and document repositories to improve data consistency, version control, accessibility, and transparency across finance activities.
• Standardization and SOP Improvement: Prepare, update, and standardize finance procedures, templates, checklists, work instructions, and user guides to support consistent execution across teams.
• Stakeholder Coordination: Work closely with Finance, Business Units, Operations, IT, HR and Regional/Group teams to understand requirements, resolve issues, and implement agreed improvement actions.
• Training and User Adoption: Provide training, user support, and practical guidance to ensure effective adoption of new tools, reports, procedures, and workflows.
• Continuous Improvement Culture: Promote a proactive improvement mindset, encourage root cause analysis, share best practices, and support management initiatives that improve finance service quality.
• Perform other transformation, operational excellence, and management-assigned projects as required.
• At all times, comply with the SGS Code of Integrity and Professional Conduct.

Qualifications:

• Bachelor's degree in Accounting, Finance, Business Administration, Data Analytics, Information Technology, Computer Science, or a related field.
• Minimum 3–5 years of relevant experience in finance, accounting, audit, internal control, business analysis, process improvement, or finance transformation.
• Practical understanding of finance operations, including billing, accounts receivable, collection monitoring, procure-to-pay, reconciliation, reporting, and internal controls.
• Experience in multinational, shared service, testing/inspection/certification, or service-based organizations is an advantage.
• Good command of English and Thai, with the ability to communicate clearly with local and regional stakeholders.
• Strong analytical, problem-solving, process mapping, documentation, and reporting skills.
• Advanced Microsoft Excel skills, with capability in data analysis, reconciliation, dashboard preparation, and management reporting.
• Working knowledge of ERP systems and Microsoft 365 tools; experience with Power BI, Power Automate, SharePoint, Forms, Lists, or similar workflow tools is an advantage.
• Ability to translate business needs into practical tools, workflows, reports, and process improvements.
• Good project coordination, prioritization, follow-up, stakeholder management, presentation, and training skills.
• Proactive, detail-oriented, self-motivated, and able to work independently while supporting team collaboration.
• Knowledge of Lean, Six Sigma, Kaizen, or other process improvement methodologies is an advantage.
• High level of integrity, confidentiality, accountability, and commitment to continuous improvement.