Game User Researcher

Company Description

Joymaker Interactive is a global game development and publishing company headquartered in Shanghai, established in 2009, with branches in Taipei, Bangkok, Singapore, Jakarta, and Kuala Lumpur. Our mission is to be Creators of Joy. We are dedicated to becoming a top-tier global cultural innovation company that inspires thought and creates world-class gaming experiences. Joymaker Interactive holds the mobile game adaptation rights for the classic Ragnarok Online IP, famous in several regions. We are currently developing a sequel to a popular side-scrolling fighting game, alongside other high-quality mobile titles in the pipeline.

Role Description

1. Able to independently carry out the full process of user research in Thailand: from breaking down business problems to designing research plans, executing them, and producing reports. Must have strong drive and be adept at collaborating with the business to achieve tangible results;

2. Responsibilities include but are not limited to: experience-related research (such as NPS/satisfaction/user experience metrics, etc.), user insights (category mentality, user needs, user personas, etc.), growth-related research (retention/recall/new scene exploration/potential customers/new tracks, etc.), brand research, etc;

3. Good at deep thinking and have a profound understanding of various content in the professional field; strong ability to solve complex problems, structured thinking ability, and analytical skills;

4. Research conclusions should provide strategic and forward-looking data support for the business, contributing to decision-making and directional judgments.Job

Qualifications

1. More than 2 years of experience in internet or gaming user research, familiar with various methodologies for user/market/brand research, clear logic, and strong user insight and systematic thinking abilities;

2. Solid research fundamentals, willing to constantly iterate and deepen methodologies in project practice, forming one's own system of methodologies: skilled in various qualitative and quantitative research methods, with rich experience in exploring business opportunities, NPS, and user needs insights;

3. Passionate about games (experience in more than 2 MMO games), sensitive to people, curious, and willing to continuously challenge oneself;

4. Thai nationals or Chinese people living in Thailand for a long time, with a bachelor's degree or higher, able to communicate in Chinese, those with game user research experience and publishing experience will be prioritized.