Job Description

Summary

Duties & Responsibilities:

OPERATIONAL

. Together with the Chef, ensures that the outlet is managed efficiently and profitably according to the established concept statement, providing courteous, professional, efficient, and flexible service at all times.

. Is a hands-on manager and is always present in the outlet, especially during busy periods.

. Establishes and strictly adheres to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped.

. Conducts monthly inventory checks on all operating equipment and supplies.

. Conducts daily pre-shift briefings to employees on preparation, service, and menu.

. Liaises with the kitchen and bar on daily operations and quality control.

. Has a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend food and beverage combinations and upsell alternatives.

. Ensures that the outlet is kept clean and organized, both at the front as well as the back of house.

. Liaises and organizes that the established cleaning schedules are strictly adhered to.

. Coordinates all repair and maintenance and issues repair and maintenance job orders to ensure the proper maintenance of the outlet.

. Handles all guest requests and inquiries on food, beverage, and service. Ensures that all employees establish a rapport with guests.

. Ensures services provided are always available and are always carried out to define standard with the utmost efficiency, consistency and courtesy as detailed in the operation manual.

. Strictly adheres to all policies and procedures issued by the Finance with regards to cashiering and cash handling.

. Ensures to report and explains any discrepancies in outlet checks, daily transactions, and reports.

MARKETING

. Participates in the formulation of the annual marketing plan and implement with the outlet team with effective sales and promotional activities to maximize revenues.

. Implements consistent guest recognition program and maintains a relevant guest database.

ADMINISTRATION

. Assists with the development and maintenance of a detailed operation manual that reflects policies & procedures, work processes and standards of performance. Ensures annual review to accurately reflect any changes.

. Assists with the preparation of the annual business plan ensuring objectives fully address business objectives of the restaurant and needs of employees.

. Assists with the preparation and regular update of the budget, in close cooperation ensuring targets are met and costs are effectively controlled.

. Submits the following: Monthly Outlet Report, Monthly Objective Review, and Trainer's Report.

PEOPLE MANAGEMENT

. Recruits, selects, motivates, and develops employees to work by following the operational, financial, administrative philosophies ensuring employees are multi skilled and perform multi tasks.

. Through hands on management, supervises closely all service employees in the performance of their duties in accordance with policies & procedures and applicable laws.

. Delegates appropriately duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained.

. Instils and supports the training initiatives and philosophies of the company and works closely with colleagues developing a team of active departmental trainers.

. Ensuring that all Assistant Managers and Supervisors take an active role in the training and development of employees.

. Develops and assists with training activities focused on improving skills and knowledge.

. Ensures employees have a complete understanding of rules and regulations, and that behavior complies.

. Monitors employee morale and provides mechanism for performance feedback and development.

. Conducts annual performance appraisals providing honest and appropriate feedback.

. Effectively communicates guiding principles and values to all levels of employees.

. Ensures all employees maintain an up to date awareness of product knowledge, current promotion, policy changes and appropriate internal communication.