Global HR IT Service Desk Manager (Workday)

Your Benefits
Continuous Training
Sharpen your skills and advance your expertise with our professional development programs.

Great Team
It's truly the people that make the difference — and with us you'll join the best team around.

Flat Hierarchies
Get straight through to the decision-makers with our streamlined organizational structure.

Room for Innovation
Turn your ideas into action in an environment that champions creativity and empowers you to lead change.

Events
From team outings to holiday parties and networking events, we build strong connections by spending quality time together.

Quick Decision Processes
Make things happen faster with streamlined processes that promote efficiency and effectiveness.

Job Description
What you can expect
At Rhenus, we connect people, technologies and opportunities around the globe. As our Global HR IT Service Desk Manager (Workday), you will ensure a seamless support experience for employees, managers and HR teams while driving service excellence across our global HR technology landscape.

• Lead the global HR IT Service Desk for Workday
• Ensure high-quality support services and achievement of service level targets.
• Manage incidents, requests, problem management and knowledge management processes.
• Support the Workday Product Owner Team with automation of business processes.
• Monitor support performance through KPIs and user satisfaction metrics.
• Partner with HR, IT and global stakeholders to resolve issues and improve service delivery.
• Drive continuous improvement, automation and self-service capabilities.
• Support Workday releases, enhancements and adoption initiatives globally.
  
  

What you bring

• Experience in HR Systems, HR Technology or IT Service Management.
• Strong Workday support and service delivery experience.
• Knowledge of ITSM/ITIL processes, Target Operating Model and best practices.
• Experience managing support teams and/or external service providers.
• Strong stakeholder management, communication and problem-solving skills.
• Customer-focused mindset with a passion for improving the employee experience.
• Fluent in written and spoken German and English.