Head of Auto Claims

Join us as Head of Auto Claims to take your Claims career to the next level with a global market leader.

Make your mark in Auto Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

Reporting to the Thailand Country Claims Manager, this position will be responsible for delivering the Auto Claims strategy, accountable for team performance and budget, and developing talent management.

You balance the needs of multiple stakeholders, making sound decisions using data, analysis, experience, business concerns, judgment, along with a risk mindset. Ultimately, you take ownership for key outcomes.

How you will create an impact

• Manage and lead the Auto Claims teams to achieve the goals and objectives as set.
• Manage overall relationships, communications and operational links with Profit Centre, Regional Office, Distribution channels, and business partner.
• Involve in activity and/or projects that affect Auto Insurance claim's structure and workflow, including system related matters, to ensure operational efficiency.
• Lead the design and implementation Auto Claims strategies to support business aligned with Global/International claims, as well as Country business plans and priorities.
• Senior point of contact for claims for internal stakeholders & functions regarding to Auto Insurance Claims.
• Ensure quality and quantity management of claims in accordance with best practices.
• Manage performance standards and benchmarks.
• Manage and control total cost of claims, ensure that team expenses aligning and within budget.
• Ensure that claim staff respond to stakeholders with good attitude, good manner, fast and settle fairly and promptly.
• Manage resources, staff competency, claims workflow & process and service performance levels for the overall betterment and high level of team efficiency & effectiveness.
• Oversee the preparation and delivery of all claim management reports ensuring promptness and accuracy.
• Ensure that the team are operating within appropriate regulatory framework boundaries and protection of all licenses and agreements. Adhere to and embed the Company's risk policies, Statement of Operating Standards and any AIG policies, audits, controls and ERM procedures.

What you'll need to succeed

• Bachelor's degree or higher in a relevant field.
• Experience managing Motor/Auto Claims operations.
• Strong leadership, communication, and stakeholder management skills.
• Excellent analytical, problem-solving, and negotiation abilities.
• Knowledge of motor claims, regulatory requirements, and claims best practices.
• Ability to manage team performance, claims cost, and customer service outcomes.
• Fluent in Thai and full professional proficiency in English, both written and spoken.

Ready to make a bigger impact We look forward to reviewing your application

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [Confidential Information].