Head of IT Solutions Delivery

Highlights

• Fixed bonus and performance bonus
• Hybrid Working and remote teaming
• Work from Anywhere
• Equality Welfare & Benefit (LGBTQA+)
• Global online training modules to personalized learning journey
• International Opportunities for Career Growth
• Community Support with Employee well-being resource groups

At Generali Thailand

We celebrate diversity and believe that different perspectives make us stronger. For this role, strong Thai communication skills are essential because you will work closely with our local team and collaborate on daily operations.

We are looking for someone who can:

• Speak and understand Thai confidently (reading and writing are not required)
• This requirement ensures smooth communication and effective teamwork. While we embrace diversity in all other aspects, this language skill is critical to the success of the role.

We're Hiring: Head of IT Solutions Delivery

We are seeking a highly qualified Head of IT Solutions Delivery to lead two critical areas: Solutions Delivery and Incident Management. This role is responsible for delivering IT solutions aligned with Generali's strategic business objectives, ensuring high standards of service delivery, and fostering a culture of innovation and continuous improvement.

The role also includes overseeing incident management to ensure swift resolution of IT issues and minimizing business impact. This involves leading incident response teams, coordinating efforts, and implementing preventive strategies.

Key Responsibilities

Systems Oversight Across Six Domains

• Distribution Channels Support Systems
• Customer Support Systems
• Group Business and Claims
• DM Support Systems
• Core Insurance Systems
• Other peripheral systems

Solutions Delivery Responsibilities

• System Architecture: Design and supervise the implementation of scalable and secure IT architectures.
• Software Development: Lead the development and deployment of software solutions.
• Integration: Ensure seamless integration of new systems with existing infrastructure and applications, including third-party integrations and API management.
• Technical Support: Provide high-level technical support and guidance to the IT team and other departments.
• Quality Assurance: Ensure all IT solutions adhere to highest quality standards and performance.
• Resources Management: Allocate and assign development resources, ensuring cost-effective utilization.
• Vendor Management: Manage relationships with external vendors and service providers, ensuring they deliver high-quality services.
• Stakeholder Engagement: Collaborate with business stakeholders to understand their needs and ensure IT solutions meet their requirements. Foster strong relationships with stakeholders across the organization.
• Risk Management: Identify and mitigate risks associated with IT projects and service delivery.

IT Management Team Responsibilities

• Strategic Planning: Develop and implement IT development strategies that align with and company's business objectives and drive innovation.
• Project Management: Oversee development timelines and IT resources to ensure timely and within scope completion.
• Leadership and Management: Direct and manage a team of IT professionals, providing strategic direction, mentorship, technical leadership, and performance management.
• Innovation and Improvement: Cultivate a culture of continuous improvement and innovation in IT service delivery processes and within the IT development team.
• Compliance: Ensure strict adherence to industry standards, best practices, and regulatory requirements within the insurance sector.

Incident Management Responsibilities

• Incident Leadership: Lead the incident management team in addressing IT incidents, ensuring prompt and effective resolution.
• Process Development: Formulate and implement incident management processes and protocols to enhance response times and efficiency.
• Stakeholder Communication: Ensure the incident management team effectively communicates with stakeholders, keeping them informed throughout the incident lifecycle.
• Root Cause Analysis: Oversee the root cause analysis of incidents to ensure underlying issues are addressed and appropriate corrective actions are identified.
• Continuous Improvement: Promote a culture of continuous improvement by regularly reviewing and refining incident management processes.