Head of Payment Support

About the Role We are seeking a strategic and hands-on leader to oversee our end-to-end receivables and payment operations. The core focus of this position is to ensure a seamless recurring billing experience, optimize our digital payment ecosystems, and maintain strong cash-flow control. You will play a pivotal role in driving digital payment enhancements, expanding collection channels, and delivering actionable analytical insights to support critical management decisions.

Key Responsibilities

• Recurring Billing Optimization (Key Priority): Monitor and drive auto-debit performance, maximizing adoption and success rates to ensure seamless recurring billing while minimizing overdue receivables.
• Payment Operations & Channel Expansion: Manage billing operations in collaboration with banks, payment gateways, and fintech partners. Spearhead the implementation of new digital payment channels (e.g., mobile apps, QR payments, digital wallets) to enhance customer accessibility.
• Process Improvement & Integration: Partner cross-functionally with Finance, IT, Operations, and Legal to streamline billing, invoicing, and collection workflows, ensuring robust system integration and operational efficiency.
• Data Analytics & Insights: Develop comprehensive analytical reports on collection performance, auto-debit adoption, and channel effectiveness. Identify process gaps and implement solutions to reduce costs and enhance overall cash flow.
• Compliance & Tax Operations: Oversee the accurate issuance and timely delivery of e-tax invoices and e-receipts, ensuring strict compliance with Thai regulations.
• Strategic Collections Alignment: Provide guidance and strategic direction to the collections team, ensuring smooth data transfer and coordinated efforts to achieve monthly rental and leasing collection targets.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, Economics, or related Tech fields (Master's degree is highly preferred).
• 10+ years of experience in payment operations, receivables management, or credit control. Experience in subscription-based models, leasing, rental, or consumer finance is highly desirable.
• 6+ years of leadership experience with a proven track record of managing teams and driving cross-functional initiatives.
• Deep understanding of recurring billing systems, digital payment ecosystems, e-tax invoice frameworks, and Thai debt collection regulations.
• Proven success in managing and expanding payment channels through banking and fintech partnerships.
• Exceptional analytical capability with a creative approach to data reporting and insight generation.
• Excellent command of English (spoken and written) coupled with strong presentation and stakeholder management skills.
• Highly detail-oriented, proactive, and thrives in a fast-paced, deadline-driven environment.