Head of Sales & Operation (AVP Level)

JOB SPECIFICATION

• Lead and manage the day-to-day operations of Siam Piwat Retail Business Unit, ensuring compliance with company policies, procedures, and standards.
• Monitor and drive sales performance, track key performance indicators (KPIs), and set sales targets for the store and individual team members.
• Monitor and optimize inventory levels to meet customer demands and minimize stock outs. Implement inventory control measures, conduct regular stock counts, and coordinate with merchandising teams to ensure accurate stock replenishment.
• Ensure exceptional customer service standards are maintained throughout the store. Monitor customer feedback, address inquiries and complaints promptly, and implement initiatives to enhance the overall customer experience.
• Utilize retail technology systems, such as point-of-sale (POS) software, inventory management tools, and customer relationship management (CRM) systems, to optimize operational processes, track performance, and generate reports.
• Assist in developing and managing budgets for various operational expenses, including staffing, supplies, and maintenance. Monitor expenses and identify cost-saving opportunities.
• Be prepared to handle unexpected situations, such as emergencies or customer complaints, with professionalism and efficiency.

Education and Experience:

• Bachelor's degree in Business Administration, Retail Management, or a related field (preferred)
• At least 10-15 years of experience in Sales or acting as Sales & Retail Operations in management role is a must.
• Very in-depth retail understanding and ability to influence with strong commercial awareness.
• Proven experience in retail operations, preferably in a supervisory or managerial role.
• Analytical skills to interpret data, identify trends, and make data-driven decisions.
• Ability to juggle multiple priorities and work in a challenging environment.

Required Skills/Abilities:

• Able to understand and analyze profit and loss for proposing commercial action,
• Strong business acumen and analytical skills.
• Excellent interpersonal, written and presentation skills.
• Problem solving skill
• Work under pressure
• Excellent communication skills and ability to engage various audiences across multi-cultures.