Human Resources Operation Supervisor

Key Responsibilities

• Employee Lifecycle Management: Oversee onboarding, movements (transfers, promotions, demotions), organizational changes, and termination procedures.
• Records & Compliance: Manage the accuracy, confidentiality, and legal compliance of employee records, personnel documents, and HR databases.
• Team Leadership: Supervise, coach, and develop Personnel Management team members, including task assignment and performance monitoring.
• Operations & Reporting: Prepare and analyze key HR metrics (headcount, turnover, onboarding statistics) and support internal audits.
• Stakeholder Support: Act as a focal point to resolve employee inquiries and provide HR procedure guidance to internal Business Units (BUs) and departments.
• Process Optimization: Drive continuous improvement initiatives to enhance operational efficiency and service quality within the Shared Services Center (SSC).
• Ad-hoc Tasks: Perform other duties and special projects as assigned by the Head of Thai SSC.

Qualifications

• Education: Bachelor's degree or higher in Human Resources, Business Administration, Political Science, or a related field.
• Experience: Minimum 5 years in Personnel Management/HR Operations, including at least 2 years in a supervisory role (manufacturing environment experience is highly desirable).
• Technical Skills: Familiarity with SuccessFactors (SF) or similar HRMS; strong knowledge of Thai labor law and HR compliance.
• Languages: Strong command of Chinese is preferred; good command of English is an advantage.
• Soft Skills: Exceptional stakeholder management (for local, regional, and HQ coordination), sharp attention to detail, and a strong service-minded attitude.

Key Competencies

• Leadership, Team Development & Decision Making
• Analytical Thinking & Process Improvement
• Exceptional Communication & Interpersonal Skills
• Confidentiality, Integrity & High Attention to Detail advantage.
• Proficiency in using Microsoft Office (Words, Excel, PowerPoint etc.).