Indoor Sales & Marketing Assistant

Company Description Sandkat Global traces its origins to 1924 in Perth, Western Australia, where it began as a local manufacturer of leaf springs and aftermarket suspension products. Over the years, the company has expanded its presence across Asia, Europe, and other regions, building a strong global footprint. Sandkat leverages deep manufacturing experience, engineering expertise, and localized sales and marketing to deliver high-quality off-road suspension solutions. The global team is passionate about providing customers with innovative products that enable them to explore challenging destinations. Sandkat invites both customers and team members to embrace adventure, with the globe as a shared roadmap.

Role Overview

We are seeking a detail-oriented, highly organized Indoor Sales & Marketing Assistant to drive our in-house sales pipeline and assist with basic digital channel management. In this role, you will handle inbound customer and dealer inquiries, issue quotations, process orders, and manage routine social media posting using ready-made media assets.

Your main focus is converting inbound leads from the office and maintaining our digital brand presence.

Core Responsibilities

1. Inbound Sales & Customer Support

• Respond promptly to customer and dealer inquiries across digital messaging channels (LINE Official Account, Facebook Messenger, Email, and Phone).
• Provide product specs, stock availability, pricing, and issue official quotations.
• Follow up on pending quotes to close sales and process incoming B2B and retail orders.
• Pre-qualify dealer requests and coordinate site visits or sample drops for our field sales team.

2. Content Posting & Channel Execution

• Schedule and publish ready-made videos and images (provided by our videographer/designer) across social platforms (Facebook, TikTok, LINE OA).
• Adapt basic graphics templates (via Canva) for promotional announcements, stock updates, or price sheets.
• Send out scheduled LINE OA broadcasts to our dealer list to communicate new promotions or inventory restocks.

3. Sales Operations & Admin

• Coordinate order dispatch and delivery schedules with the warehouse and logistics team.
• Keep customer profiles, contact lists, and order histories neatly organized in our internal database / CRM.
• Compile simple weekly summaries of sales inquiries and social media message volume.
  

Candidate Qualifications

• Experience: 1 – 2 years of experience in Sales Support, Customer Service, Inside Sales, or E-Commerce Operations.
• Education: Bachelor's degree in Business Administration, Marketing, Mass Communications, or a related field.
• Languages: Native Thai speaker with good conversational and written English.
• Technical Skills:
• Proficient with LINE Official Account (LINE OA), Facebook Page Manager, and social messaging channels.
• Proficient in MS Excel / Google Sheets (order tracking, customer logs, formulas).
• Basic ability to use Canva or simple template editing tools for minor graphic updates.
• Mindset: Fast responder, organized with paperwork, polite in customer communications, and eager to learn product catalogs.