Information Technology Engineer

Overview

Information Technology Engineer (IT Engineer) is a second-line (L2) engineering role for retail systems across the group. Your week is split 50/50: half is owning the escalations L1 can't close, half is real project delivery with dates attached — store openings, upgrades, rollouts and automation. Both halves are protected, so support never eats your project time and a deadline never means a P1 goes unanswered.

Responsibilities

L2 support

• Own every escalation from L1: confirm or correct the diagnosis, then drive it to resolution rather than defaulting to the vendor
• Handle the faults L1 can't — diverged replication, posting and statement failures with a data cause, job-queue and integration breakages, permission and configuration problems, server and service faults across head office and store infrastructure
• Lead incidents when a store, brand or country is down; shape the response, keep the business informed in plain language, and write the post-incident note
• Work vendors and upstream teams properly: open cases with evidence, push them, and verify the fix before accepting it
• Turn every problem you solve twice into a runbook, script or alert so L1 can close it next time without you
• Act as the on-call escalation point behind the L1 rota

Project delivery

• Deliver store openings, relocations and closures end to end on the systems side: infrastructure, connectivity, tills, application setup, data, go-live support and handover
• Run upgrades and migrations — platform versions, database moves, server replacements, network and VPN cutovers — with a written, tested plan and evidence-based verification
• Build the monitoring and automation this estate doesn't yet have
• Improve master data and integration flows at source, working with the business and upstream teams who own the data
• Support brand launches and country rollouts as the systems lead for the retail platform
• Document everything you build so it survives you being on leave

Qualifications

• Bachelor's degree in IT, Computer Science, Computer Engineering or a related field
• 4+ years in an L2 / systems engineering role, owning incidents end to end (retail or multi-site business systems preferred)
• Proven project delivery — store/site rollouts, upgrades or migrations run independently
• Multi-country or multi-brand operations, and LS Central / Dynamics NAV / Business Central exposure, an advantage
• Strong SQL and PowerShell (automation, safe scripting)
• Windows Server & SQL Server administration
• Practical networking — firewalls, VPN, DNS
• Strong communication in English