Information Technology Supervisor

BioActive+ is looking for an experienced and hands-on IT Supervisor to join our growing team.

We are looking for a proactive, service-minded, and solution-oriented IT professional who can oversee day-to-day IT operations, provide reliable technical support, and ensure our systems, infrastructure, and users are well supported.

Key Responsibilities:

IT Operations & Infrastructure

• Oversee daily IT operations, infrastructure, network, hardware, software, and IT assets.
• Monitor system performance and ensure the availability and reliability of IT services.
• Manage user accounts, access rights, devices, and IT equipment.
• Troubleshoot hardware, software, network, and system issues.
• Maintain IT documentation, asset records, and standard operating procedures.

IT Support

• Provide hands-on technical support to employees and troubleshoot IT-related issues.
• Support PCs, laptops, printers, mobile devices, Microsoft 365, email, and business applications.
• Manage and prioritize IT requests and incidents to ensure timely resolution.
• Provide IT onboarding and offboarding support, including account setup and access management.

Cybersecurity & Data Protection

• Implement and maintain IT security policies and best practices.
• Manage endpoint protection, antivirus, firewall, access controls, and security updates.
• Monitor potential security risks and coordinate appropriate actions.
• Support data backup, recovery, and business continuity processes.

Business Systems & Digital Transformation

• Support key business systems, including HRIS, ERP, CRM, and other SaaS applications.
• Work closely with HR, Finance, Marketing, Operations, and other teams to understand technology requirements.
• Support system implementation, integration, upgrades, and process improvements.
• Identify opportunities to improve efficiency through technology and automation.

Vendor & Project Management

• Coordinate with external IT vendors, service providers, and consultants.
• Manage IT-related contracts, licenses, subscriptions, and renewals.
• Support IT projects, office technology setup, system migration, and new office expansion.
• Ensure IT projects are delivered according to agreed timelines and requirements.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• 5+ years of experience in IT, with experience supervising or coordinating IT operations.
• Strong hands-on knowledge of IT infrastructure, networking, hardware, software, and user support.
• Good knowledge of Microsoft 365, Windows, cloud applications, networking, and cybersecurity.
• Experience managing IT vendors and external service providers.
• Experience with HRIS, ERP, CRM, or other business applications is an advantage.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication and interpersonal skills.
• Strong service mindset with the ability to support users at all levels.
• Proactive, organized, and able to work independently in a fast-growing environment.
• Microsoft, Cisco, CompTIA, or other IT certifications are a plus.