Inside Sales Representative

This role will be based at Bang Na, Bangkok, Thailand.

About the Role

The Inside Sales Executive is the primary internal sales contact for assigned customer accounts. This role is responsible for managing customer inquiries in a timely manner and driving sales through high-quality service execution, accurate quotation management, and close coordination with internal and external sales stakeholders.

Key Responsibilities

Sales Performance & Execution

• Deliver performance in line with assigned KPIs and sales objectives.
• Drive sales through prompt, accurate RFQ responses and disciplined quotation follow-up (BG quotes).
• Proactively manage backlog and BIM activities in collaboration with Customer Service (CS) and Outside Sales Representatives (OSR).

Customer & Stakeholder Support

• Act as the operational interface between Outside Sales and internal support teams to ensure timely resolution of customer inquiries.
• Proactively engage assigned customer accounts to identify new business opportunities and strengthen customer relationships.

Internal Coordination & Compliance

• Work closely with Outside Sales to develop and execute account plans aligned with branch, regional, and company objectives.
• Ensure full compliance with all sales SOPs as defined in the company Intranet.
• Participate in account reviews and contribute to regional sales initiatives as required.

Operational & Order Management

• Manage daily RFQs by processing BG BID and BUY quotes accurately using Sales Associate tools, following up on TURNS and BUY quotes to convert opportunities into orders.
• Coordinate with the Order Entry team on customer-specific requirements, PO acknowledgements, and urgent shortage buys when required.
• Manage trade compliance and commercial documentation requirements, including ECS, CIV, renewals, NCNR, product waivers, and First Article Approvals.
• Act as the first point of contact for operational issues such as RMA, QA, credit discrepancies, expedite requests, and delivery issues for assigned accounts.

Additional Responsibilities

• Process BIM line add-ons or deletions after BIM setup with inputs from OSR and customer confirmation.
• Provide backup support for assigned customers when team members are out of office.
• Perform additional duties based on customer-specific service requirements as agreed with Outside Sales and Sales Management.

What You'll Bring

Qualifications

• Diploma in Business, Marketing, or a related field.

Experience

• Minimum 1 year of experience in inside sales, preferably within electronics components or technical distribution environments.

Competencies

• Strong attention to detail with excellent follow-up skills.
• Good communication, interpersonal, and teamwork skills.
• Proficiency in Sales Associate tools and RFQ processes.
• Functional knowledge of MS Excel (sorting, filtering, VLOOKUP, basic formulas).
• Basic product knowledge in semiconductors, passives, interconnect, and electromechanical components.

Inside Sales Executive

• KPI
• RFQ (BG quotes)
• Backlog BIM Customer Service Outside Sales

• Outside Sales

• Outside Sales
• Sales SOPs Intranet

• RFQ BG BID BUY quotes Sales Associate
• Order Entry PO shortage buys
• Trade Compliance ECS, CIV, NCNR, product waivers First Article Approval
• RMA, QA,

• BIM line BIM OSR

• 1 Inside Sales

• Sales Associate RFQ
• MS Excel (Sorting, Filtering, VLOOKUP, )
• semiconductor, passive, interconnect electromechanical