IT Business Analyst

Responsibilities

• Engage stakeholders to gather, analyse, and translate business requirements into digital solutions.
• Facilitate discovery workshops, Design Thinking, and Service Design activities to identify opportunities for process and service improvements.
• Develop user stories, business requirements, functional specifications, and acceptance criteria.
• Collaborate with business, technical teams, and vendors to deliver digital products and system enhancements.
• Evaluate and recommend technology solutions aligned with enterprise architecture and digital transformation objectives.
• Support system implementation, deployment, adoption, and continuous improvement initiatives.
• Assess changes, identify risks, and recommend mitigation strategies.
• Ensure compliance with IT governance, security, and quality management standards.

Requirements

• Diploma or Degree in Computer Science, Information Technology, Engineering, or related disciplines.
• Minimum 6 years of experience in Business Analysis, Digital Transformation, Product Delivery, or related roles.
• Experience working in Agile or product-centric delivery environments.
• Strong stakeholder management, facilitation, analytical, and problem-solving skills.
• Knowledge of Design Thinking, Service Design, or Human-Centred Design methodologies.
• Familiarity with AI tools and emerging digital technologies.
• Excellent communication, presentation, and documentation skills.

Preferred

• Experience in Product Management, Project Management, or Digital Consulting.
• Agile, Scrum, CBAP, PMI-PBA, or related certifications.
• Experience working with enterprise systems, cloud technologies, or government/public sector digital projects.