Job Description

Role Overview

An all-rounder technology leader driving enterprise IT strategy, workplace transformation, physical infrastructure, day-to-day IT service management (ITSM), and cybersecurity compliance.

Key Responsibilities

. Office IT Transformation & Digital Workplace: Lead enterprise modernization using collaboration platforms, Generative AI (Microsoft Copilot), Unified Endpoint Management (UEM), smart office integrations, and SSO/MFA/PAM identity controls.

. Office IT Operations & Service Support: Direct ITIL-aligned Tier 1-3 support teams, modernize ITSM with AIOps and automated ticketing to reduce MTTR, and manage onboarding, offboarding, and asset lifecycles.

. Office Network Architecture & Cybersecurity Operations: Architect high-availability LAN/WAN/Wi-Fi 6 networks enforce defenses using NGFW, IPS, micro-segmentation, ZTNA, and Data Loss Prevention (DLP).

. Security and Compliance: Ensure infrastructure and end-user services comply with Whole-of-Government (WoG) policies, Instruction Manual 8 (IM8), and ISO 27001 standards.

. Governance, Vendor Management & Budgeting: Oversee vendor contracts, manage OpEx/CapEx budgets, ensure software licensing compliance, and align projects with internal risk baselines.

. Incident & Vendor Management: Lead root-cause analysis for complex issues and manage external service providers against target SLAs.

. Procurement & Project Management: Draft government tender specifications (ITQ/RFQ/Period Contracts) and manage cross-functional infrastructure projects from planning through deployment.

. Stakeholder Engagement: Act as the primary technical bridge between technical teams, NRF end-users, and management for status reporting and guidance.

What We Are Looking For

Experience & Qualifications:

. Advanced diploma or Bachelor's degree in IT, Computer Science, Engineering, or a related field with 3-6 years of IT Service Management experience. Hands-on experience in Wintel infrastructure, server room management, and EUC systems.

Technical Skills:

End-User Computing Skills:

. Proficiency in Windows 10/11, Intune, SCCM, WSUS, Microsoft 365, Entra ID (SSO/MFA), and enterprise AI tools.

Infrastructure & Networking Skills:

. Experience in server room operations (racking, power/cooling), virtualization (VMware/Hyper-V), LAN/WAN architecture, firewalls, ZTNA, and syslog monitoring.

Personal Qualities:

. All-rounder capability balancing high-level strategic planning with hands-on troubleshooting in server and network environments.

Good to Have:

. ITIL, Network+/CCNA/CCNP, Microsoft (MCSA/MCSE), or PMP certifications. Prior public sector experience (WoG/IM8) is advantageous.

Working Location : West Central

..We regret to inform that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes..