IT Support Administrator (Junior - Senior)

Responsibilities:

• Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner
• Providing day-to-day support for end-user requests related to desktop software/hardware, printers, video conferencing and all IT related issues
• Knowledge in MS O365, installation and troubleshooting
• Knowledge in G-Suite or Google Workspace (Gmail, GSheet, GDrive, GDoc, Meet, etc.) and troubleshooting
• 2+ years professional experience in IT support or similar role
• IT Asset Inventory Management
• Keen to learn new technologies.
• Managing technical documentation / Instruction guide
• Performs other related duties as assigned

Requirements:

• Bachelor's degree in computer science, information technology, or related field
• Ability to identify, research, and resolve technical problems
• Flexible with change, work well under pressure and in a fast-paced environment
• Basic knowledge of windows os and mac os
• Self-motivated; work well independently and with a team
• Strong communication (verbal & written) & customer-service skills
• Strong work ethic and attention to detail

Note:

• Junior IT Support must come to work at the office 5 days a week and there are 2 locations to support. (TDPK and Fortune)
• Vacation Leave 6 days a year.
• There is an opportunity to be promoted to a permanent employee in the future.