Job Description
This role supports the operational excellence of the Minor DISCOVERY program by managing performance reporting, training coordination, and campaign execution. The position ensures smooth cross-functional collaboration and maintains high standards across loyalty and partnership activities.
Key Responsibilities
Performance Monitoring:
- Prepare and analyze monthly performance reporting and quarterly performance audits across hotel properties.
- Support the creation of dashboards and visual reports for internal performance reviews.
- Coordinate with hotel teams to gather feedback and performance metrics post-campaign.
- Maintain performance tracking templates and ensure timely updates.
- Assist in preparing incentive calculations and performance summaries for reporting cycles.
Operational Excellence
- Collaborate with cross-functional teams to align operational workflows and resolve issues impacting program performance.
- Maintain updated documentation and SOPs for loyalty processes, training materials, and onboarding checklists.
- Ensure knowledge transfer and continuity through structured handovers and internal guides.
Training & Development:
- Support the manager in coordinating and facilitating monthly training sessions including new hotel onboarding.
- Support training material preparation.
Campaign Execution:
- Create Promotional Loading Instructions (PLI) for GHA and partnership campaigns.
- Support campaign performance tracking and assist in compiling insights and feedback for campaign reviews.
Collaterals & Communication:
- Review and approve Minor DISCOVERY marketing materials and artwork
- Coordinate with GHA and partners to ensure alignment and timely updates.
Qualifications
Required Skills & Qualifications
- Bachelor's degree in Marketing, Communications, Hospitality, or a related field (Master's degree is a plus).
- Minimum 2-3 years of experience in loyalty marketing, performance reporting, or digital content management.
- Advanced analytical skills with proficiency in Excel, PowerPoint, reporting tools, and/or performance dashboards.
- Experience with CMS platforms (e.g., Sitecore, Ibexa).
- Agile mindset, detail-oriented, with excellent communication and presentation skills.
- Able to manage multiple projects independently while collaborating effectively with cross-functional teams.
- Familiarity with GHA DISCOVERY or similar loyalty programs is an advantage.
